Talent Acquisition Coordinator - Justice and Immigration

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to

managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport,

justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services

for the benefit of everyone.

Take pride in what you do.

Talent Acquisition Coordinator – Justice and Immigration

Solihull, West Midlands, B91 3LT

Salary £22,000.00 - £24,000.00

The Job Opportunity

As the Talent Acquisition Coordinator you will take responsibility for the delivery of the end to end recruitment process for their workload, including advertising, screening, sourcing, interview scheduling and system data entry, working collaboratively with the Talent Acquisition Specialists.

Daily Duties Involve:

• Manages all recruitment activity including; candidate generation, candidate screening, assessment and selection, stakeholder and offer management.
• Works with Hiring Managers to understand hiring needs and advise on suitable attraction methodologies.
• Conduct first stage sifting and shortlisting.
• Works with Talent Acquisition Specialists to create and deliver proactive and innovative sourcing strategies as appropriate.
• Develops Talent Pools for campaigns, frequently recruited roles and to support bid pipelines.
• Assist with interview scheduling and planning with hiring managers and candidates as required by the Talent Acquisition team, ensuring accuracy and suitability of communications at all times.
• Works collaboratively with Talent Acquisition Specialists to develop effective selection processes and materials.
• Supports with interviews and/or assessment centres where required.
• Manages campaigns for volume recruitment, in collaboration with Talent Acquisition Specialists, including creating advertising, developing innovative attraction ideas, regular reporting and stakeholder management.
• Administers internal hiring processes, including entry of all required information into Success Factors in an accurate and appropriate manner, posting of advertisements and timely progression of applications.
• Co-ordinates all administration paperwork with the hiring manager/candidate.
• Ensures vacancies are advertised in accordance with statutory requirements and our talent brand.
• Resolves HR Helpdesk queries related to recruitment where appropriate.
• Escalates issues to Talent Acquisition Managers where appropriate.
• Provides customers (hiring managers and candidates) with process guidance where required.
• Manage customer (candidate and hiring manager) expectations ensuring they receive an excellent experience including feedback, throughout the sourcing process. Deliver a consistent and 'best practice' customer experience.
• Effectively manage and maintain the Success Factors applicant tracking system. Utilise systems and processes to ensure a high level of data integrity enabling accurate data tracking and reporting.
• Work with Success Factors Super User to keep up to date with system variations and improvements, and any process changes.
• Proactively identifies opportunities for process improvement and/or automation as part of continuous improvement.
• Actively promotes the completion of Hiring Manager and Candidate CSAT questionnaires.
• Maintains knowledge of recruitment related guidance and process documentation.
• Maintains knowledge and awareness of the Serco brand, makes appropriate use of brand collaterals when communicating with candidates, presenting themselves as ambassadors of the Serco brand.

  What we are looking for in our candidates:

  Essential

• Experience within a recruitment environment, either in-house, RPO or recruitment agency.
• Experience of direct sourcing through proactive channels such as CV databases or social media.
• Experience of managing multiple tasks to strict deadlines.
• Experience of working in a service focussed environment (internal or external).

• Works effectively within a collaborative team environment.

• PC proficient in concurrent use of Microsoft Office, ATS/Recruitment systems, SAP and external databases.
• Capable of managing a fluctuating workload.
• Strong communicator and ability to demonstrate influencing skills.

          Desirable

• Familiar and comfortable with working to SLAs and KPIs.
• Experience of developing sourcing and selection strategies.

          Personal Attributes

• Excellent customer service skills.
• Motivated and passionate about excellent customer (candidate and hiring manager) experience and care.
• Excellent communication skills (written, verbal & oral)
• Strong organisational and planning skills and the ability to prioritize competing tasks in a fast-paced environment.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 (select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.