Supervisor - North Tyneside

Supervisor | Wet 'n' Wild

Location: Wet n Wild (Royal Quays, North Shields NE29 6DA)

Contract Type: Fixed Term March to October

Salary: £8.70 per hour

We are currently recruiting for a number of Supervisors to work as part of the large operational team within a busy leisure environment to work up to 16 hours at weekends and more hours between Monday to Friday when it’s half term.

Wet `n` Wild is the North East`s largest indoor water park. Situated in North Shields, just beside Royal Quays shopping centre, Wet `n` Wild offers 10 exciting thrill rides, a great cafe, mini water park, fully stocked shop and a host of fully trained staff.

Key Purpose of the role?

To assist the DM’s and Contract Manager with the running of the building and supporting all departments

Key Duties

• To assist the Duty Manager / Contract Manager in delivering Serco’s internal Management System.
• To assist in managing the operational team ensuring the adherence to all policy and procedures.
• To assist in the personal development of individuals and teams and to ensure compliance with all HSE guidance and safe working practices.
• To develop, manage and maintain excellent relations with customers and employees.
• To support the commercial vision of the business to ensure the financial plan is met
• To deliver and support, ongoing lifeguard training and H&S training.
• To supervise staff and carry out adhoc performance checks
• To work poolside as and when required
• To help out in all departments when required
• To assist with cashing up, banking and safe checks
• To communicate with customers and deal with general complaints

What are we looking for?

• Previous Leisure experience at Supervisor / Senior Recreational Assistant level
• A strong commercial awareness
• IT skills and working with a computerised booking system.
• Customer service skills
• Problem solving
• Staff supervisory skills 
• Working knowledge of Health & Safety at Work legislation and its practical application
• Experience working in a catering role
• Have a strong work ethic and commitment to customer service
• Excellent team player with good organisation skills
• Experience of cash handling
• Food handling certificates / qualifications(Desirable)
• Pool Plant Operators Qualification (PPO)(Desirable)
• National Pool Lifeguard Qualification (NPLQ) (Essential)

What’s great about this role?

• Free entry to use the onsite facilities
• Food and Beverage discounts at site

If you feel you meet the criteria for the role please apply and upload a copy of your CV.

All job offers are subject to receiving two satisfactory references and DBS disclosure

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. We are committed to equal opportunities and requests any potential applicant to contact our Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.