Programme Assistant - Gloucester

Serco Leisure
Gloucester, Gloucestershire
£18,000
12 Dec 2018
02 Jan 2019
55982
Contract, Full Time

Programme Assistant - Conway House, GL1 3AJ

Fixed Term Contract - 6 Months

Full time (37 Hours) Monday to Friday

Salaey: £18,000

Job Purpose:

To provide administrative support for the design and delivery of our leadership training programmes in order to meet tight contract deadlines and to maintain a very high standard of customer service.

Key Responsibilities:

  • To liaise directly with clients and customers to ensure that apprenticeship contracts are returned in a timely manner
  • Day to day email and phone contact with participants, facilitators and coaches
  • Accessing participant data and course details from our web platform
  • Inputting and managing data securely
  • Preparation and distribution of marketing emails
  • Respond to emails and requests for information
  • Use SAP and other in-house systems including Our World, MyHR, Collaboration Rooms
  • Customer and vendor creations and other associated tasks

 

Desired Skills and Qualifications:

  • Excellent communication, accurate recording and computer skills
  • Well organised, committed team player
  • Computing experience (comfortable with Excel and Word)
  • Ability to work to deadlines to ensure tasks are completed in a timely fashion
  • Excellent planning and organisation skills
  • Articulate, confident and welcoming
     

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 (select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.