Receptionist

Location: Rebecca Adlington Swimming Centre - Mansfield

Salary: £15,807 to £16,491

Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.

Mansfield District Council leisure facilities are managed by Mansfield District Leisure Trust. The mission is to provide active and healthy lifestyles for all in a safe, warm, clean, friendly, fun environment at an affordable cost.

We are currently recruiting for a part time Receptionist at Rebecca Adlington Swimming Centre. The purpose of the role is to ensure the efficient and effective operation of the reception area and shop and that all procedures for the area are up to date and followed.

Working hours are 20 per week over a 4 week rolling rota. Includes mornings, evenings and weekends.

Key Responsibilities:

- To welcome all visitors to the facility in a warm and helpful manner
- Take bookings for the use of facilities by members of the public, both in person and over the phone
- Deal with cash transactions and receipts
- Ensure that the reception area is clean and ready for use carrying out a variety of cleaning tasks as required
- To be tactful and diplomatic in dealing with enquires and complaints
- To be clear, logical and articulate in responding to requests for information
- Check deliveries and pricing of stock
- To maintain stocks of literature and brochures.
- Control of persons entering the building
- To operate the lost property procedure ensuring safe keeping of articles.
- To process our Ultimate Leisure card, bonus card, direct debit applications and complete direct debit mandates for our appointed collection agency
 
Keys Skills, Qualifications and Experience:
- Customer Service NVQ Level 2 or equivalent in similar field
- Have previous experience of working in a similar role/environment is desirable
- Good communication and customer care skills
- Ability to work well under pressure
- The ability to handle cash and maintain records
- A good telephone manner
- Excellent IT skills

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.