Hospitality Manager - London

Searcys
London, Greater London
Competitive
02 May 2022
30 May 2022
7715
Full Time

Hospitality Manager

The Royal College of General Practitioners - 30 Euston Square

31,000


Company info

Searcys is the longest-running independent catering company in Britain. Our Vision is to be the hospitality partner of choice to British cultural and heritage markets, design and deliver bespoke food and drink concepts with personality, run the best Champagne bars with a British twist and become a 'London thing to do'.


30 Euston Square is an award-winning venue managed by Searcys and it is renowned for its food, service and state of art facilities including a 300 seat theatre, Roof top terrace, 41 boutique bedrooms and over 24 meeting rooms.


To assist the Deputy Operations Manager to deliver seamless service to all areas of the department such as conferencing, meeting room management and private dinners. Direct responsibility for the Hospitality team including supervisors, team leaders and waiters.


The successful candidates will have a flair for hospitality, enjoy working in dynamic teams and support creative thinking to improve the service and offer. Candidates wanting to achieve career progression within a fantastic catering operator will find training and support in a structured and high achieving team.


Key Responsibilities:

  • To plan, organise and deliver a successful operation of the examination centre, heritage rooms, internal meeting rooms, breakfast area, ground floor rooms and other areas within the hospitality department with the assistance of the relevant department heads.
  • To liaise with other key personal, including marketing, events and sales department in order to deliver service the meets and exceed the client expectations.
  • To brief the Hospitality team on all aspects of the business and to oversee the running of all events and meetings.
  • To meet clients and ensure their customer journey is flawless with meeting them on arrival making sure that the event is as they require. Also ensuring that any on the day changes are passed on to the relevant people where necessary.
  • To manage the hospitality supervisors and liaise on a daily basis with regards to the business and the delegation of staff within the hospitality areas.
  • To assist on the development and training of the operations waiting team, making sure that they adhere to standards laid down by the operations managers and provides training as required, specially on the areas of food and beverage service. As per company and site specific policies.
  • To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility.
  • To monitor on a daily basis the standards achieved in your department, to deliver exceptional customer service and levels of attention to detail and report any areas of concerns to the deputy operations manager.
  • To liaise with key people in all necessary areas (kitchen, events, reception, and AV) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
  • To deal effectively and courteously with customer complaints, and to refer all complaints to the deputy operations manager.
  • To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the business service helpdesk.
  • To ensure in house accounting policies are adhered to and food standard is monitored and beverages are controlled, including performing stock take for all areas of the consumables including liquor, equipment and linen. That all consumption sheets are completed and submitted.
  • To ensure all Searcy's personnel procedures, including disciplinary, grievance, appraisal and recruitment are followed at all times.Recruitment and selection of staff
  • Deputise for the operations manager in his/her absence


Experience/skills required:

  • Excellent product knowledge (food/beverage)
  • Experience in running events, managing multiple meeting rooms and private dining
  • Leads by example by acting professional at all times
  • Excellent communication skills
  • Leads innovation and keeping update d with current trends in the market
  • Takes the initiative and excellent time management
  • Supportive / Team player with experience in managing and leading a team
  • Excellent customer care skills


Alongside working within some of the most iconic venues within the UK, with the very best teams, we also offer great benefits alongside your career, which include:

  • 50% discount across Searcys venues
  • Enrolment into Searcys pension scheme
  • 28 days annual leave pro rata (inclusive of Bank Holidays)
  • Meals provided on shift
  • Access to everyday discounts and communication portal
  • Access to gym on site
  • Access to employee assistance programme and Mental Health First Aiders
  • Enrolment into Searcys Champagne School
  • Access to wide range of training and apprentice schemes
  • Employee Referral Scheme
  • Long Service Recognition
  • Annual Awards Ceremony


Searcys Learning & Development:

Searcys has a full blended learning programme that includes formal qualifications, classroom training, eLearning and on the job training. We are proud of the investment we make in developing our people to raise their standards to be the best they can be.


Everyone who joins Searcys will attend our induction where they learn more about us and be supported throughout their journey with us. We invest in development opportunities and are looking to recruit, train and retain the best people for our own future talent.