Membership Assistant - Roehampton, London

Roehampton, London
£16,800 (£28,000 F.T.E.)
30 Jan 2024
19 Feb 2024
Part Time

Membership Assistant - Roehampton, London

Reporting to Marketing and Membership Manager
Part Time Position, 24 hours per week.
On site, flexible hours, at least one Saturday to be worked each month.

Salary £16,800 (£28,000 F.T.E.)

Location: London SW15
rail station 8-minute walk
Roehampton centre 25-minute walk / 15-minute bus ride
Putney Bridge 30-minute walk / 16-minute bus ride

Roehampton Club is London’s premier private members multisport club, offering a wide range of sports including golf, tennis, padel tennis, Health Club (gym and pools), squash, and a full catering provision, delivered to the highest standards. The Club has 5,100 Members (4,100 adults and 1,000 juniors).

Job Purpose

The Membership Assistant is responsible for assisting the Membership Team in the efficient running of the Membership Department.

Key Responsibilities

Membership enquiries

Respond to

  • New Member enquiries – phone call and email
  • Current Members with family / rejoining Member enquiries
  • Prospective Member waiting time enquiries
  • Organise and carry out Club Tours for potential Members  
  • Compile enquiry packs to hand to potential Members

Prospective Member process

  • Manage application process from receipt of application forms to entry on the Waiting List
  • Manage lists of Prospective Members for Prospective Member Meetings and help organise monthly
  • Prospective Member Meetings
  • Invite Prospective Members to Prospective Members’ Meetings
  • Carry out online Google and insolvency checks and add Prospective Members to the Waiting List / membership database
  • Contact Prospective Members to advise that they are now on the Waiting List

New Member process

  • Assist in preparing New Member paperwork
  • Set up new membership records on membership database
  • Keeping accurate files of new Member applications and paperwork
  • Undertake one Saturday per month in the office to provide membership cover and Club Tours
  • Add Art Group Members to the membership database and advise new Art Group Member via email when done.

Current Members

  • Add / renew Nanny / Guardian Passes to the membership database and liaise with the Member
  • Manage the Guest Visit process and liaise with Security and Reception Teams
  • Respond to Reciprocal Member visit enquiries and send introduction emails
  • Annually emailing resigned Members
  • Calling new Members to check they’re settled in

While full training will be given, the ideal candidate will possess the following qualifications and competencies:

  • Ability to demonstrate excellent communication skills in both verbal and written English
  • Experience of performing a variety of administrative duties to a high standard
  • Ability to multi task and prioritise a varied workload
  • Good telephone manner
  • Exceptional customer relation skills with the ability to deal with people of all levels and ages both internally and externally
  • Computer literate with sound IT skills in Microsoft Excel, Word and Outlook and databases
  • Numerate, with excellent attention to detail and accuracy in data inputting
  • Confident, discreet and friendly individual
  • Must be able to work on own initiative

Benefits include:

  • Meal while on duty
  • 2 Life Leave days per annum – in addition to annual leave
  • Staff Referral scheme
  • Generous company pension matching up to 15% after a qualifying period
  • Staff Fund of £550 paid twice yearly after qualifying period
  • Lieu time for additional hours worked over contractual hours
  • Use of Club’s sports facilities on working day following qualifying period
  • Parking on site
  • Death in Service of 4 x salary
  • Ongoing training and development
  • Career pathway

The above job description is not exhaustive, and you may be required to carry out tasks as specified by the Club that are outside the content of your job description on occasion.

Apply now

Closing date: 21st  February 2024