Front Of House Assistant Manager - Edinburgh

Front Of House Assistant Manager - Edinburgh

What we'll give:

• Up To 13.32 per annum depending on experience
• Compass exclusive offers on PerksAtWork
• Access to a wide range of programs to train and develop you
• Pension contribution

• Hours: 40 hours per week between 07:00 - 1900 Monday to Friday & will need to cover events in evenings occasionally till 21:00

More about the role:

• Meeting and Greeting Clients, making sure they always receive a 5*service
• Booking conference rooms across the globe for clients and internal staff
• Answering switchboard calls
• Connecting Video Conference calls for clients
• Booking taxis for clients
• Making sure all client meeting rooms are always kept clean and tidy
• Managing a busy shared inbox
• General porterage duties, this will include setting up meeting rooms, delivery of flip charts and setting up catering tables
• Providing weekly & monthly reports
• Organising team schedules, handling staff issues and authorising vacation annual and sick leave
• Interviewing and training new employees
• Organising team schedules, handling staff issues and authorising vacation annual and sick leave
• Managing Various Departments i.e., Room Bookings, Switchboard, Reception & Hospitality
• Filling in for absent employees and assisting teams as needed to successfully complete their daily tasks
• Ensuring that employees follow company policies, as well as Risk Assessments, H&S, Food Safety & COSHH
• General administration duties as required
• Any ad hoc duties/responsibilities required by the Front of House Manager
• Setting up meeting rooms across 4 floors with Teas Coffees and water as and when required
• Topping up 8 drinks stations daily with Tea/Coffee/Sugar/Milk twice a day and maintaining stock levels
• Upkeep of Free Vend Black & White Coffee Machine ensuring that its constantly topped up and cleaned daily
• Arranging catering for meetings
• Prepare and serve lunches
• Preparing and Printing Menus
• Updating weekly stock sheets
• Ordering stock
• Maintaining daily Cleaning/Temperature/stock records
• Cleaning Kitchen/Coffee Machine and Vending Machine
• General administration duties as required
• Any ad hoc duties/responsibilities required by the Front of House Manager

Who you are:

• Good communication skills both writing and verbal
• Hospitality experience is essential (preferably from a corporate, 5* Hotel or Fine Dinning background)
• Reception experience (preferably from a corporate, 5* Hotel or Fine Dinning background)
• Switchboard experience would be beneficial but not essential
• Reservation's experience would be beneficial but not essential
• Be prepared to work on their own
• Be self-motivated but also able to work as part of a team
• Good organisational and time management skills are essential
• Excellent listening skills to effectively lead a team and deal with client grievances
• Strong leadership and decision-making skills to always ensure that business operations function optimally
• Solid IT skills and knowledge of all relevant software programs
• The ability to cope well under pressure and come up with innovative solutions when issues arise
• Strong attention to detail
• Ability to prioritise workload
• Ability to always deliver a 5* Service
• Have a positive attitude
• Impeccable grooming, timekeeping & attendance is a must
• Have initiative and be able to work without prompting
• Be of immaculate appearance with no visible tattoos (including forearms) or piercings and always have a professional manner.
• Manual handling experience would be beneficial but not essential
• Experience in Using Resource Scheduler but not necessary as training will be provided
• Must be confident in using Outlook/Word & Excel
• Must be fully aware of all Health and Safety/ Food Safety and COSHH
• Must be able to understand and create Risk Assessments
• 1st Aid Certificate & Personal Licence would be preferred but not a must as training will be provided.
• At least 2 years Management experience.

What you'll be doing:

This role would be ideal for someone who is currently or has worked in Hospitality and is looking to move into an Office based environment.

Ideally you will have previous management experience of working in a high quality, fast-paced corporate environment; 5* Hotel or Fine Dining Restaurant. You will be committed to ensuring the team deliver a 5* service with a passionate approach to exceed our client's expectations. You & the team will be the face of the company and must be able to promote a professional and positive image to all our guests and employees at all times.