Receptionist

Working at Sloane Place, you will become a part of a vibrant team that enjoy regular socials and a friendly, motivating working culture. As a team, we are passionate about providing truly exceptional service at all levels and giving back to the community through our charity foundation; we also celebrate successes and provide opportunities for training and progression.

As part of a dynamic and friendly team, the ideal candidate will possess the following attributes:

• Have an excellent command of the English language
• Be well presented and groomed
• Be very well organised
• Have exceptional time management skills
• Be serious about pursuing hospitality as their chosen profession and ready to build their career

Key Job Responsibilities:

• Welcoming all our guests to Sloane Place in a highly professional yet friendly manner
• Check-ins and check-outs for both Sloane bedrooms and The Apartments by The Sloane Club
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Promoting and providing detailed information regarding all our Club facilities
• Concierge assistance
• Excellent guest relations

Skills & Experience:

• Flexible and adaptable
• High level of attention to detail
• Demonstrate strong communication and interpersonal skills
• Customer service experience

Previous Front of House experience is preferable, however, the successful candidate will receive a high standard of training, whilst having the opportunity to learn and develop a wide range of skills in a challenging yet friendly environment. An ability to work well under pressure is key, and the ideal candidate should be able to work well both individually and as part of a team.

Who we are?

Sloane Place is a contemporary and vibrant neighbourhood spot, with a two-floor bar and restaurant, Roof Terrace and links to the historic private members club next door.

Our parent company is Queensway- a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club. Heartfelt, sincere hospitality shapes our past, present and future.

Our parent company is Queensway- a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club. Heartfelt, sincere hospitality shapes our past, present and future.

We also offer:

• Annual Partner events including a summer festival and the opportunity to attend a Winter Awards ceremony in London.
• Discounts across the group for you, your friends and family including stays in our hotels across the UK
• Meals on duty
• Living in accommodation may be available at a discounted rate for the right candidate willing to relocate to the area

We offer a 30-Hour contract per week over 5 days to include a mixture of early shifts from 7-3 pm and late shifts from 3-11 pm. This will include weekends on a rota basis.

(There will also be opportunities on a regular basis for additional hours, circa 40 hours per week).