Night Porter
- Recruiter
- Principal
- Location
- Edinburgh
- Posted
- 20 Jul 2019
- Closes
- 14 Aug 2019
- Ref
- EMEAA10316-61077
- Sector
- Hotel jobs, Hotel Porter
- Job Type
- Full Time
About us
Our historical hotel has recently joined InterContinental Hotel & Resorts Brand, the first international luxury travel hotel brand in the world, as InterContinental Edinburgh The George. We are five listed Georgian townhouses, built in 1775 as homes for Edinburgh’s most prosperous citizens. Winner of Luxury Brand Hotel of the Year Edinburgh at the 2019 Scottish Hotel Awards
Your day to day
You’ll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities.
You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.
The shift pattern will operate as 4 on 4 off 8pm-8am.
What we need from you
The ideal Night Porter will be passionate about delivering high levels of customer service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen.
Candidates must have previous experience of working within a hotel or cruise ship environment with experience gained in Nights, Food & Beverage or Meeting & Events Operations
What we offer
A competitive salary 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days) Hotel based incentive and recognition schemes Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring Discounted accommodation with competitive colleague rates at our other hotels Long service awards which increase with length of service Excellent training and development opportunities within the hotel, the Company and our online e-learning portal Financial rewards for delivering sensational service Free meals on duty Great IHG Perks.