Guest Relations Agent

Walk the length of George Street from our sister property and you’ll come to The Principal Edinburgh Charlotte Square. The hotel is one of several smart addresses on a UNESCO World Heritage site comprising seven, inter-connecting townhouses, as well as a purpose-built block of bedrooms. The hotel has recently been refurbished from top to toe, to designs by the award-winning team at Goddard Littlefair. In addition to 199 guest rooms and suites, the hotel has refurbished dining and event space; The SPA at Principal, utilising both Oskia and Ishga brands; The Garden, a glazed courtyard serving a light menu of all-day food, afternoon tea and evening cocktails; and Baba, a Levantine-influenced restaurant.

What is the main purpose of the role? Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times. The Ideal Candidate You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.

• A competitive salary • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days) • Hotel based incentive and recognition schemes • Access to our Benefits platform which includes discounts on some travel, leisure time activities, health, retail and motoring • Discounted accommodation with competitive colleague rates at our other hotels • Long service awards which increase with length of service • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal • Financial rewards for delivering sensational service • Free meals on duty • Discounted gym membership • Uniform provided