League Executive - South (Bournemouth)

League Executive - South (Bournemouth) - Regionally Based

Reports To: Senior League Manager

Location: Office/Field Based

Department: League Operations (Powerplay)

Role Purpose

To manage and oversee multiple existing sports leagues within a defined region, ensuring that profit targets are achieved thorough operational efficiency and delivery of a first-class customer experience.

To proactively identify and build new leagues in order to grow sales and profitability of the business within your region.

Key Responsibilities

• Deliver exceptional customer service when handling enquiries or dealing with potential complaints.
• Recruiting league teams into existing and new leagues to ensure maximum league performance, sales and profitability.
• Managing any leads that come in for a league in your Region and ensuring conversion rates are as high as possible.
• Scheduling leagues on our booking system ensuring the pricing, league season length and teams are set up correctly from the offset.
• Ensure all teams are paying match fees or encouraged to sign-up for recurring payments.
• Chase any outstanding match fees owed by teams to ensure this is collected in an appropriate manner.
• Ensure sufficient equipment is in place and available for all events to run.
• Recruiting, scheduling, booking and managing Event Managers and their officials within your leagues to ensure fixtures go ahead.
• Complete venue visits to complete audits, build relationships with teams and customers and coach event officials.
• Maintain a good knowledge of venues within the Region and keep accurate records about the venues on our systems.
• Sourcing new venues for leagues, negotiating rates with the venue and managing contract renewals to ensure profitable leagues.
• Assisting in developing and executing new concepts and trials.
• Working with Marketing to identify support required within your Region.
• Identify and undertake actions deigned to achieve agreed objective.

Person Specification

Competencies / Behaviours

Essential

• Sales focused
• Adaptable and able to embrace change
• Problem solving approach
• Commercial acumen
• Well-developed communication skills
• Well organised
• Self-motivated
• A passion for both people and processes with a proven ability in achieving targets.
• Strong customer service and relationship management skills.
• Strong written and oral communication skills.
• Good time management with the ability to prioritise and meet deadlines.

Technical/Professional Expertise

Essential

• Customer service skills
• Administration skills
• Good written and verbal skills
• Good interpersonal skills
• Capability in planning and execution in order to allow you to deliver projects.
• Experience of working independently and within a team to produce high quality, accurate work.

Desirable

• Retail experience
• Experience in working with Microsoft Office and CRM software

This job description describes the main elements of the role however a hands-on, flexible and proactive approach is expected and as such, this document is not exhaustive.  This job description is subject to review on an ongoing basis.