Waiter/ Waitress - London

Hounslow, London
Competitive
13 Jul 2018
04 Aug 2018
Full Time

Waiter/ Waitress - Heathrow, London

Reports to: Supervisor

Summary of Position:

To greet and serve the passengers as well as monitor the lounge condition. Where possible upsell the lounge facilities, such as spa treatments and upgraded drinks to the passengers.  Support colleagues in the lounge when it is busy.

Duties & Responsibilities:

  • Greet and assist guests in a friendly manner
  • Serve food and beverages to guests in the service areas
  • Replenish food and beverages in the food counters and refrigerators in a timely manner
  • Ensure sufficient stock levels of amenities are available
  • Serve liquors or beverages to guests in the Lounge
  • Clean glasses, utensils, equipment, service areas, and tables
  • Prepare and mix ingredients, for any cocktails/drink combinations requested by the guest
  • Tables to be kept clean and tidy at all times and all dishes removed in a timely manner
  • Wipe clean and disinfect all glasses, door panels, wall panels, counters, directory boards and other public surfaces
  • Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
  • Any other request within the scope of the position
  • Create memorable experiences for our guests with professionalism and passion
  • Work in various locations in LHR
  • Manage and anticipate guest expectations to provide a personalised service
  • Set up and clearing of Food & Beverage outlets and stations
  • Provide knowledgeable menu advice offering suggestions and recommendations
  • Ensure timely delivery from order to service
  • Operate point of sales system
  • Effective and consistent communication

Qualifications / Essential Skills

  • Previous experience within a position in the hotel/hospitality sector
  •  Excellent interpersonal and presentation skills
  •  Able to build and maintain relationships with internal and external guests
  •  Eager to learn, positive and energetic personality
  •  Be organised and motivated
  •  Able to remain calm under pressure
  •  Possess a good command of English and have good communication skills, both written and verbal
  • Able to work flexible hours
  • Punctuality and regular and reliable attendance.
  • Honesty and Integrity

Health & Safety:

  • It is everyone’s responsibility to follow Health & Safety guidelines and report any issues to their manager or Health & Safety Officer.

Customer Service:

  • It is everyone’s responsibility to follow the Plaza philosophy and our three values, Service Excellence, Innovation and Teamwork to ensure that every guest leaves satisfied.
  • Your shifts will be agreed with your manager based on your contract of employment.