Executive / Head Housekeeper - London

Executive / Head Housekeeper - Heathrow, London

Summary of Position:

Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies.  Take care of the budget and budget controlling for the department.

Duties & Responsibilities:

• Responsible for the cleanliness, orderliness and appearance of the Hotel and Lounges
• Supervises all housekeeping employees
• Involved in the hiring of new employees as required
• Ensure all company policies and procedures are implemented and followed through
• Manage all aspects of performance reviews, to include promotions, disciplinary actions with support from HR
• Plan the work for the housekeeping department and distributes assignments accordingly
• Prepare schedules and supervise workloads during shifts
• Evaluate the job performance of the colleagues, use observation reports where applicable
• Develop and implement Housekeeping systems and procedures then design training programmes around these standards and policies, including H&S and COSHH
• Maintain master key control
• Maintain and monitor a time log book for all Housekeeping colleagues against time and attendance reports
• Devise duties and check sheets then distribute accordingly.
• Countersign and conduct spot checks to ensure checklists are being completed and standards are being adhered too.
• Approve all supply requisitions related to Housekeeping, i.e. linen, towels, bathroom amenities etc. and submit for final approval to your manager.
• Maintain the Uniform store with processes in place to issue and track uniform
• Ensure that the standards are maintained, with rooms being made to company standard
• Prepare the Annual Housekeeping budget with Operations Manager
• Maintain a par stock for guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
• Pay particular attention while organizing pest eradication activities.
• Maintain a lost and found process within the Housekeeping department and be responsible for the tracking of all lost and found items
• Prepare reports for management information.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Resolves guest problems quickly, efficiently and courteously.
• Organize on the job training and evaluate its effectiveness.
• Daily inspection of public areas and employee areas
• Daily briefing of Supervisors
• Coordinating the preventative maintenance schedule of rooms, public areas and lounges with maintenance colleagues.
• Perform any other duties requested by management.

Qualifications / Essential Skills:

• Previous management experience in a similar position in the hotel/hospitality sector with a minimum of 3 years preferred
• Attainment of Degree or Diploma in hospitality management useful
• Calm, efficient and organized
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to both guest and colleagues needs
• Multi-lingual an asset
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Strong time management skills and ability to prioritize work
• Strong Microsoft office skills, specifically excel
• Knowledge of health and safety an asset

Health & Safety:

• It is everyone’s responsibility to follow Health & Safety guidelines and report any issues to their manager or person responsible for Health & Safety.

Customer Service:

• It is everyone’s responsibility to follow the Plaza philosophy and our three values, Service Excellence, Innovation and Teamwork to ensure that every guest leaves satisfied.