Team Leader - Food to Go - Hampstead, London

Hampstead, London
£10.65 per hour
13 Sep 2021
21 Sep 2021
Full Time, Part Time

Team Leader - Food to Go - Hampstead, London

What, where, how long and how much! (Plus other bits)

What - Team Leader  – Food To Go
How Long - 37.5 hours
How much -  £10.65 per hour

Team Leader Benefits (after completion of probation period)

Lifestyle Portal

Access to our lifestyle portal which has high street discounts, cinema and gym discounts, specifically tailored well-being support and various free training courses.

Employee Payroll Benefits (opened yearly for staff to choose)

  • Corporate discounted health and insurance products (PMI, Health Cash Plan, Travel Insurance, Life Assurance, health screening)
  • Kids passes getting you discounts to 5000+ family locations
  • Dine club membership giving you discounts at thousands of restaurants

Other benefits:

  • 25% Store discount (from day 1)
  • Company Pension
  • 28 days holiday (including public holidays)
  • 1 extra day holiday for over 3 years’ service
  • 2 extra days holiday for over 5 years’ service
  • CTW scheme (after 12 month service)

Responsible to:                        Food to Go Manager or Store Manager

Responsible for:                      Team Members, Food to Go

 

Principal Accountabilities

Operations

  • To encourage the team to maximise sales
  • To ensure the team achieves its departmental targets and objectives
  • Plan rotas for the department using appropriate I.T systems 4 weeks in advance

Customer Service Standards

  • Know and demonstrate by example Planet Organic’s customer service standards
  • Ensure that one team member is always forward-facing ready to serve the customer
  • Ensure that customers are served in line with Food Hygiene Certificate practices
  • Lead and coach the team in their ability to effectively deliver the company’s service standards

People, Training & Development

  • Assist the Food to Go Manager or Store Manager in identifying training and development needs for each FTG team member
  • Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
  • Motivate the team to achieve departmental objectives
  • Effectively communicate goals and objectives to the team
  • Be responsible for one’s own training and development by proactively participating in achieving the Planet Organic Certificate
  • Attend/complete trainings as necessary
  • Where required, complete /assist in carrying out performance reviews for the team

Merchandising & Stock Management

  • Ensure departmental ordering is completed: chilled takeaway items, FTG consumables and cakes; liaise with the appropriate person for ordering patisserie items
  • Monitor regularly, and minimise, wastage
  • Ensure that food from the kitchen is ready in time for service; liaise with the kitchen to improve the FTG presentation and service
  • Departmental stock takes: ensure weekly and periodic stock takes are completed and recorded according to company procedures

Systems & Procedures

  • Follow correct opening and closing procedures
  • Ensure the team operates equipment correctly and safely
  • Ensure the FTG team adheres to the correct service and preparation of hot drinks, juices, hot and cold food
  • Ensure all HACCP and Health & Safety procedures are adhered to and properly recorded
  • Ensure the team operates the till systems competently and accept correctly cash/cards/vouchers in line with cash handling policies and procedures

Additional Duties

  • Any other additional tasks that may be required

Apply now or pop in to the store to talk with any of the Management Team!