Team Member - Food to Go - London

Team Member - Food to Go - Torrington Place, Central London

Job title: Food to Go Team Member

Reports to: Duty Manager and Team Leader

Direct reports: None

Job Purpose (overview of the role)

As part of the Food to Go team you will deliver great customer service, learn about the products in your area to be able to explain them to the customer, learn how to make barista made coffees, work efficiently and follow all procedures and health and safety guidelines.

Job Role (day to day tasks)

Deliverables

What you will do

You will work in a variety of different areas in Food to Go:

• Coffee – where you will learn to work to barista level and be able to make a variety of coffees and speciality drinks.
• Juices – you will help to prepare the fruit and ingredients required in our juice and smoothie menus and then make these to order.
• Food – you will be able to serve this food to customers.
• Tills – put through customer transactions quickly and efficiently.
• Health and safety – you will ensure that you follow all requirements relating to health and safety and food safety for example temperature checks and keeping the area clean and tidy.

Teamwork

• Support your Team Leader and Duty Manager with completing departmental tasks.
• This may involve working in areas outside of your normal duties e.g. helping with the washing up or working in other areas of the store.

Product Knowledge

• Enthusiastically describe the food and beverages that are being served
• Describe the benefits of organic and natural products
• Recommend products that meet different dietary requirements
• Learn the ingredients and the benefits of new food to go menus

Customer Service

• Make customers a priority
• Greet and engage all customers
• Make recommendations about additional items to customers
• Make every customer experience fun, educational and rewarding 
• Work and demostrates a sense of urgency

Perfectly Done

• Complete new starter and Food to Go training
• Learn to make coffee to Barista level
• Make fresh juice and smoothies to company standards
• Serve customers at pace
• Follow high standards of Food Safely and Health & Safety
• Adhere to Planet Organic’s grooming standards.

Physical Requirements

• Able to undertake shift work across all days of the week and weekends
• Stand and walk for extended periods of time
• Lift gastronomes
• Stretch across the counter
• Move trolleys
• Operate machinery e.g. juicers, blenders, coffee machines and ovens.