Receptionist - Henley-on-Thames, Oxfordshire

Receptionist - Henley-on-Thames, Oxfordshire 

ROLE OUTLINE:

Reporting to the Operations Manager and working as part of a small team you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner.  You will be scheduled to provide cover for Reception in the main Clubhouse and at the Fitness Centre. The role will include shift work including early mornings, evenings, weekends and Bank Holidays.

THE PERSON:

The ideal candidate will have excellent customer service skills, with some experience working in a similar role, preferably, within the leisure or hospitality industry (but this is not essential). A good logical approach to problem solving and the ability to work well under pressure will be advantageous in this role. You must have a good command of the English language, be computer literate, and well organised. You should have good time management skills and the ability to multi-task, as well the ability to work using your own initiative. The role is very hands on, so a can do, and proactive approach is essential and forms part of our ‘One Team’ ethos.

MAIN DUTIES:

You should relish taking ownership of tasks including:

• Build a good rapport and relationship with our Members.
• Deal with Member enquiries via telephone, email etc. in a friendly and efficient manner.
• Ensure that all financial transactions are completed in accordance with Phyllis Court Club procedures.
• Manage the door entry and exit system effectively.
• Have a sound understanding of the opening and closing procedures.
• Actively promote and sell the various services e.g., dining options, event spaces, personal training, swimming lessons etc.
• Maintain a clean and well-presented reception area.
• Committed to the safety and enjoyment of our members and staff whilst using the Fitness Centre.
• Ensure Safeguarding and Health & Safety procedures are being followed.
• Able to seek solutions and resolve problems, as and when they arise.
• General administration duties.
• Manage bookings for accommodation and sports clubs e.g., tennis, croquet.

CLUB BENEFITS:

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Perkbox (discounts at high street retailers and restaurants)
• Gym & swim access at the Fitness Centre
• Full training including Flow online trainings and certificates
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family rates for hotel accommodation and special event bookings
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Life assurance scheme
• Membership to the Institute of Hospitality after successfully passing probation
• Staff accommodation on request ​