Holiday Home Aftersales Support Co-ordinator - Dorset

Weymouth, Dorset
£20000- £21000
09 Apr 2018
07 May 2018
Full Time

Based nearby the stunning Jurassic Coastline, historic Dorchester and lively seaside resorts such as Weymouth is Warmwell Holiday Park.

This woodland set park is home to a 110m ski slope where customers can ski, snowboard, sledge, zorb and take part in ringos activities!

Other facilities on this stunning park include an indoor pool with flume & wave machine, fishing lakes, roller rink & bike hire.

After an action packed day, customers can eat, drink and enjoy the evening entertainment in 4 different venues across the park. Warmwell offers lodge holidays as well as lodge ownership.

Holiday Home Aftersales Support Co-ordinator - Warmwell, Weymouth

Our Owners are our premium customers, they purchase holiday homes from us in order to create amazing memories through their use of the Park facilities and the holiday home itself. This critical role will be ensuring this occurs every time.

The owners at Warmwell are our heart and soul of the business and it is important that these customers get the attention they deserve and the support from the Holiday Home Aftersales Co-ordinator that they need. The person in this role will be liaising with all customers and it will be important that you can effectively communicate with customers, deliver results and ensure all problems and enquiries are dealt with switfly and effectively.

What is the purpose of the role?

Communicate effectively with our Owners on park and become their voice in Management decisions, to create a more attractive proposition for Owners on Park through insight based customer offers.

The responsbilities will include:

Responsibilities;

Managing Owner repair and recharge
Creating Amazing events for our Owners to attend
Managing Owner Holiday Home safety and compliance
Helping our Owners to use Warmwell better
Processing high value low volume sales
Managing Owner Debt on Park
All aspects of Owner complaint procedure
Owner of Forum events
Manning Owners Elite reception

What can we offer you?

* Competitive rates of pay

* Discretionary bonus packages

* Fantastic team environment

* 25% discount on holidays for yourself, friends and family

* Stand-by breaks available at a discounted rate

* Full uniform provided where necessary

* Full training

To start Creating Amazing Memories with us, apply now!