Holiday Home Sales Manager
- Recruiter
- Parkdean Resorts
- Location
- UK - All, UK - England/North East, UK - England/East Anglia - Norfolk
- Salary
- £45000 - £55000
- Posted
- 13 Sep 2017
- Closes
- 11 Oct 2017
- Job Type
- Full Time
Skipsea Sands
Park Resorts are proud to bring you Skipsea Sands, one of the best in Yorkshire holiday parks. Located in the beautiful East Riding of Yorkshire, in the picturesque town of Skipsea, our Skipsea Sands holiday park lies next to the east coast. With this superb spot, you're never more than a short walk from one of Britain's wonderful sandy beaches. At the same time, holiday makers can enjoy what Skipsea has to offer including its own Fishing Lake. This non-stop action Holiday Park is the perfect setting for family holidays. Walking enthusiasts will be spoilt for choice with many public footpaths available. Pay a visit to Skipsea Castle, an English Heritage site on which remains the foundations of a Motte and Bailey Castle. Whether you're planning a touring, camping or caravan holiday, Skipsea Sands is perfect for families and casual getaways.
Holiday Home Sales Manager
We are currently recruiting for a Sales Manager for one of the best holiday parks in Yorkshire, Skipsea Sands. You will be top of your game, pride yourself in Customer Service and always be pushing to achieve the sales targets.
Purpose Of Role:
To ensure overall profits, success and smooth running of the Holiday Home Sales Office by maintaining high standards of customer service and team member effectiveness, adhering to and promoting the Company Values along with Company best practice and legal compliance. To actively increase sales and profit of the department by the selling of holiday homes to New and Part Exchange Customers
Responsible To:
Regional Sales Manager /Park General Manager
Responsible For:
Holiday Home Sales Advisor/Park Sales Team
Key Responsibilities:
Customer Service
* Developing and maintaining relationships with owners, holidaymakers, internal and external customers.
* Gaining feedback from both owners and holidaymakers on the services and facilities provided on park
* Resolving customer queries by using a positive approach and putting yourself in the customers' shoes.
* Dealing effectively and efficiently with customer concerns and compliments following the company guidelines.
* Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation.
* Monitor and help proactively resolve after sales complaints to ensure customer satisfaction.
Teamwork
* To communicate with other members of your team, both internally and externally in a professional and courteous manner.
* To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
* You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.
Role Specific
* Daily reporting to the park General Manager to ensure the long term development of the business and to ensure that objectives and priorities of the park and company are met.
* Managing all sales team members to ensure tasks and responsibilities are performed to the agreed standard
* Maintaining all necessary team member procedures and records including training to ensure compliance with all company and statutory obligations
* Recruiting, training, developing and motivating team members to meet the needs of the business
* Ensure all team members have completed the prescribed and relevant training.
* Actively participate in strategic plans for promotional shows and marketing events
* Undertake necessary training to enable the growth of sales where and when appropriate.
* Proactively provide help, support and encouragement to the Holiday Home Sales team including long term development of individuals.
* Monitor cleaning schedules so that stock is always maintained to the highest standards.
* Monitor and feedback competitor activity and offers.
* Efficiently manage the movement of stock both on and off site.
* Effectively monitor and plan the schedule for connections and installations while maintaining good relationships with the Park Maintenance team.
* Agreeing a weekly, monthly and annual financial plan for the sale of holiday homes in conjunction with the general manager and conduct weekly updates with the Holiday Home Sales team, along with response rates to marketing plans.
* Ensuring that the Holiday Home Sales department maximises income by pre-empting, interpreting and acting upon the weekly financial results.
* Managing and controlling the related costs including stock, marketing, advertising and payroll costs in line with business needs.
* Delivering the bottom line profitability of the Holiday Home Sales department, in a manner consistent with the long term health of the business.
* Conduct regular review with the Holiday Home Sales team to ensure that the sales debt is completing at point of sale.
Person Specification
Qualifications
Essential
* Driving Licence
Experience
Essential
* Adaptability/Change Management
* Sales background
Desirable
* Caravan/lodge Sales
Skills/abilities
Essential
* Administrative Excellence
* Analytical Thinking
* Business and Financial Acumen/Integrity
* Commercial Insight
* Communication
* Conceptual Thinking and Innovation
* Customer Focus
* Decision -Making
* Developing Talent
* Honesty, Professionalism and Respect
* Influence and Negotiation
* Leadership
* Partnership
* People Management
* Personal Effectiveness
* Planning and Organising
* Project Management
* Problem Solving
* Resillience
* Resource and Budget Management
* Results - Orientated
* Risk Management
* Strategic Outlook
Aptitude
* Team working
Benefits
* Competitive rates of pay
* Discretionary bonus packages
* Fantastic team environment
* 25% discount on holidays for yourself, friends and family
* Stand-by breaks available at a discounted rate
* Full uniform provided where necessary
* Full training
Park Resorts are proud to bring you Skipsea Sands, one of the best in Yorkshire holiday parks. Located in the beautiful East Riding of Yorkshire, in the picturesque town of Skipsea, our Skipsea Sands holiday park lies next to the east coast. With this superb spot, you're never more than a short walk from one of Britain's wonderful sandy beaches. At the same time, holiday makers can enjoy what Skipsea has to offer including its own Fishing Lake. This non-stop action Holiday Park is the perfect setting for family holidays. Walking enthusiasts will be spoilt for choice with many public footpaths available. Pay a visit to Skipsea Castle, an English Heritage site on which remains the foundations of a Motte and Bailey Castle. Whether you're planning a touring, camping or caravan holiday, Skipsea Sands is perfect for families and casual getaways.
Holiday Home Sales Manager
We are currently recruiting for a Sales Manager for one of the best holiday parks in Yorkshire, Skipsea Sands. You will be top of your game, pride yourself in Customer Service and always be pushing to achieve the sales targets.
Purpose Of Role:
To ensure overall profits, success and smooth running of the Holiday Home Sales Office by maintaining high standards of customer service and team member effectiveness, adhering to and promoting the Company Values along with Company best practice and legal compliance. To actively increase sales and profit of the department by the selling of holiday homes to New and Part Exchange Customers
Responsible To:
Regional Sales Manager /Park General Manager
Responsible For:
Holiday Home Sales Advisor/Park Sales Team
Key Responsibilities:
Customer Service
* Developing and maintaining relationships with owners, holidaymakers, internal and external customers.
* Gaining feedback from both owners and holidaymakers on the services and facilities provided on park
* Resolving customer queries by using a positive approach and putting yourself in the customers' shoes.
* Dealing effectively and efficiently with customer concerns and compliments following the company guidelines.
* Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation.
* Monitor and help proactively resolve after sales complaints to ensure customer satisfaction.
Teamwork
* To communicate with other members of your team, both internally and externally in a professional and courteous manner.
* To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
* You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.
Role Specific
* Daily reporting to the park General Manager to ensure the long term development of the business and to ensure that objectives and priorities of the park and company are met.
* Managing all sales team members to ensure tasks and responsibilities are performed to the agreed standard
* Maintaining all necessary team member procedures and records including training to ensure compliance with all company and statutory obligations
* Recruiting, training, developing and motivating team members to meet the needs of the business
* Ensure all team members have completed the prescribed and relevant training.
* Actively participate in strategic plans for promotional shows and marketing events
* Undertake necessary training to enable the growth of sales where and when appropriate.
* Proactively provide help, support and encouragement to the Holiday Home Sales team including long term development of individuals.
* Monitor cleaning schedules so that stock is always maintained to the highest standards.
* Monitor and feedback competitor activity and offers.
* Efficiently manage the movement of stock both on and off site.
* Effectively monitor and plan the schedule for connections and installations while maintaining good relationships with the Park Maintenance team.
* Agreeing a weekly, monthly and annual financial plan for the sale of holiday homes in conjunction with the general manager and conduct weekly updates with the Holiday Home Sales team, along with response rates to marketing plans.
* Ensuring that the Holiday Home Sales department maximises income by pre-empting, interpreting and acting upon the weekly financial results.
* Managing and controlling the related costs including stock, marketing, advertising and payroll costs in line with business needs.
* Delivering the bottom line profitability of the Holiday Home Sales department, in a manner consistent with the long term health of the business.
* Conduct regular review with the Holiday Home Sales team to ensure that the sales debt is completing at point of sale.
Person Specification
Qualifications
Essential
* Driving Licence
Experience
Essential
* Adaptability/Change Management
* Sales background
Desirable
* Caravan/lodge Sales
Skills/abilities
Essential
* Administrative Excellence
* Analytical Thinking
* Business and Financial Acumen/Integrity
* Commercial Insight
* Communication
* Conceptual Thinking and Innovation
* Customer Focus
* Decision -Making
* Developing Talent
* Honesty, Professionalism and Respect
* Influence and Negotiation
* Leadership
* Partnership
* People Management
* Personal Effectiveness
* Planning and Organising
* Project Management
* Problem Solving
* Resillience
* Resource and Budget Management
* Results - Orientated
* Risk Management
* Strategic Outlook
Aptitude
* Team working
Benefits
* Competitive rates of pay
* Discretionary bonus packages
* Fantastic team environment
* 25% discount on holidays for yourself, friends and family
* Stand-by breaks available at a discounted rate
* Full uniform provided where necessary
* Full training