Holiday Home Sales Administrator - Hayling Island
- Recruiter
- Parkdean Resorts
- Location
- UK - England/South - Hampshire
- Salary
- £15000 - £16000
- Posted
- 13 Sep 2017
- Closes
- 11 Oct 2017
- Job Type
- Full Time
Hayling Island
Hayling Island's stunning location is in one of the UK's top areas for sailing and watersports. The island is in close proximity to Portsmouth and the Park is Visit England 4 stars accredited. Facilities of this park include indoor and outdoor heated swimming pools, Gym equipment, sports field and internet stations. Eat, drink & enjoy at 3 venues across the park, and make use of our convenience store and laundrette. Hayling Island has 102 units for hire and boasts 324 privately owned caravans and lodges.
Holiday Home Sales Administrator - Hayling Island
Purpose Of Role:
To prepare Sale and Licence agreements for any caravan sale with information supplied by the Sales Manager, to record accurately any Caravan Owner job requests, payments and/or any warranty matters. To ensure that all paperwork is properly and accurately completed and to follow correct Company procedures in maintaining records (including the CRM system).
Responsible To:
Holiday Home Sales Manager
Key Responsibilities:
Customer Service
* To greet & communicate with customers in a professional and courteous manner.
* To promote the company and the Park at all times with a positive approach.
* Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
* To ensure that you complete the company customer service programme "How Loud Is Your Happy" and aim to exceed the expectation of the customers.
Administration
* It is your responsibility that your team's timesheet are completed, signed and submitted by the required dates given to you.
* To ensure that Holiday requests are passed to your line manager for approval, at least 14 days prior to the required dates.
* You must adhere to the Parkdean Resorts administrative and cash handling procedures, as instructed by your line manager or administration manager, if applicable.
Role Specific
* Responsibility to maintain standards of presentation of the sales office
* Maintain and keep an up to date diary of appointments and follow up calls so that during any absence it may be taken over by the sales manager.
* Liaise with sales manager with regard to after sales claims and customer issues in order to provide an efficient and effective service to all customers
* Learn all aspects of the park facilities, services and holiday homes for sale in order to present them in a professional manner.
* To �man' the Owners Select / sales Lounge front desk and deal with the day to day operation of the owner accounts
Person Specification
Qualifications
Essential
* Excellent working knowledge of Word & Excel
Desirable
* Driving Licence
Experience
Essential
* Administrative Excellence
* Customer Service
Skills/abilities
Essential
* Communication
* Honesty, Professionalism and Respect
* Personal Effectiveness
* Planning and Organising
* Problem Solving
* Resillience
* Resource and Budget Management
* Team Working
* Results - Orientated
Aptitude
Essential
* Working as part of a team
Benefits
* Competitive rates of pay
* Discretionary bonus packages
* Fantastic team environment
* 25% discount on holidays for yourself, friends and family
* Stand-by breaks available at a discounted rate
* Full uniform provided where necessary
* Full training
Hayling Island's stunning location is in one of the UK's top areas for sailing and watersports. The island is in close proximity to Portsmouth and the Park is Visit England 4 stars accredited. Facilities of this park include indoor and outdoor heated swimming pools, Gym equipment, sports field and internet stations. Eat, drink & enjoy at 3 venues across the park, and make use of our convenience store and laundrette. Hayling Island has 102 units for hire and boasts 324 privately owned caravans and lodges.
Holiday Home Sales Administrator - Hayling Island
Purpose Of Role:
To prepare Sale and Licence agreements for any caravan sale with information supplied by the Sales Manager, to record accurately any Caravan Owner job requests, payments and/or any warranty matters. To ensure that all paperwork is properly and accurately completed and to follow correct Company procedures in maintaining records (including the CRM system).
Responsible To:
Holiday Home Sales Manager
Key Responsibilities:
Customer Service
* To greet & communicate with customers in a professional and courteous manner.
* To promote the company and the Park at all times with a positive approach.
* Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
* To ensure that you complete the company customer service programme "How Loud Is Your Happy" and aim to exceed the expectation of the customers.
Administration
* It is your responsibility that your team's timesheet are completed, signed and submitted by the required dates given to you.
* To ensure that Holiday requests are passed to your line manager for approval, at least 14 days prior to the required dates.
* You must adhere to the Parkdean Resorts administrative and cash handling procedures, as instructed by your line manager or administration manager, if applicable.
Role Specific
* Responsibility to maintain standards of presentation of the sales office
* Maintain and keep an up to date diary of appointments and follow up calls so that during any absence it may be taken over by the sales manager.
* Liaise with sales manager with regard to after sales claims and customer issues in order to provide an efficient and effective service to all customers
* Learn all aspects of the park facilities, services and holiday homes for sale in order to present them in a professional manner.
* To �man' the Owners Select / sales Lounge front desk and deal with the day to day operation of the owner accounts
Person Specification
Qualifications
Essential
* Excellent working knowledge of Word & Excel
Desirable
* Driving Licence
Experience
Essential
* Administrative Excellence
* Customer Service
Skills/abilities
Essential
* Communication
* Honesty, Professionalism and Respect
* Personal Effectiveness
* Planning and Organising
* Problem Solving
* Resillience
* Resource and Budget Management
* Team Working
* Results - Orientated
Aptitude
Essential
* Working as part of a team
Benefits
* Competitive rates of pay
* Discretionary bonus packages
* Fantastic team environment
* 25% discount on holidays for yourself, friends and family
* Stand-by breaks available at a discounted rate
* Full uniform provided where necessary
* Full training