Holiday Home Sales Advisor - Liverpool Open Day

UK - All
£18500 - £18500
13 Sep 2017
02 Oct 2017
Full Time
Nationwide

Work for Parkdean Resorts and help Create Amazing Memories!
Formed in November 2015 Parkdean Resorts is the result of a merger between Parkdean and Park Resorts.

With more than 6000 seasonal and established employees, Parkdean Resorts boasts 73 award winning parks from Scotland to the South Coast, and Norfolk to Cornwall.

Focusing solely on our people we actively promote individual Learning & Development, shout and recognise achievement as well as an ongoing focus on employee engagement across the whole business.

Holiday Home Sales Advisor - Liverpool Open Day

Purpose Of Role:

To meet and exceed the targets and financial performance requirements of caravan sales department

Responsible To:

Holiday Home Sales Manager

Key Responsibilities:

Customer Service

* To greet & communicate with customers in a professional and courteous manner.

* To promote the company and the Park at all times with a positive approach.

* Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.

* To ensure that you complete the company customer service programme "How loud is your Happy?" and aim to exceed the expectation of the customers.

Teamwork

* To communicate with other members of your team, both internally and externally in a professional and courteous manner.

* To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.

* You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.

Role Specific

* Selling of caravan holiday homes and lodges to both new and existing customers

* Liaising with owners in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to the owners satisfaction.

* Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new enquiries. Updating of the CRM system for lead-bank.

* Adhering to sales process for presenting the full and clear facts to customers, presenting site fees and associated costs clearly and ensuring the customer is fully informed to make a decision.

* Selling of finance packages to customers and ensuring paperwork is understood by customer and completed correctly.

* Advising customers of the insurance package within the FSA guidelines

* Cash handling adhering to company procedures.

* To ensure that the sales / profit contribution are as per budget and individual plan are met.

* This can be also be measured in appointment generation.

* To demonstrate and fulfil effective handover of sold units to customers, whilst ensuring customer after care and service.

* To ensure customer debt is paid on time and key handover only after full receipt of monies.

* To work in a safe manner, with due diligence towards yourself , colleagues , customers and general public at all times.

Person Specification

Qualifications

Essential

* Driving Licence

Experience

Essential

* Proven sales background

* Customer Service

* Target Driven

Desirable

* Caravan/Lodge Sales

Skills/abilities

Essential

* Business and Financial Acumen/Integrity

* Commercial Insight

* Communication

* Customer Focus

* Honesty, Professionalism and Respect

* Influence and Negotiation

* Personal Effectiveness

* Planning and Organising

* Problem Solving

* Resillience

* Resource and Budget Management

Aptitude

Essential

* Team working

Benefits

* Competitive rates of pay

* Discretionary bonus packages

* Fantastic team environment

* 25% discount on holidays for yourself, friends and family

* Stand-by breaks available at a discounted rate

* Full uniform provided where necessary

* Full training