Administration Manager/Guest Relations Manager - Rye

Administration Manager/Guest Relations Manager - Rye Harbour Holiday Park
Salary: £20,000 AAE 

Full Time, Permanent 

Due to internal promotion Park Holidays are looking for an Administration Manager/ Guest Relations Manager to join our established team in the beautiful and historic East Sussex countryside. 
Rye Harbour Park is situated alongside Rye Harbour and adjacent to a renowned nature reserve.  Rye Harbour is a popular choice with Holiday Home owners who enjoy the genuine “family feel” of this small, friendly park.  This is a fantastic opportunity to be part of a team looking to grow and expand both the business and themselves.  

The successful applicant will be responsible for:

• To carry out general payroll administration accurately.
• Processing paperwork to ensure we are fully compliant with company policy including Daily/Weekly/Monthly reports (banking, purchase ordering, stock returns etc)
• Cash handling and banking in line with company deadlines and guidelines.
• To oversee the Holiday Sub-Let service and standards of delivery on park, working closely with the General Manager to deliver a great guest stay whilst controlling costs within the department and its budget.
• Working with cleaning contractor, checking units with General Manager prior to guest arrival to ensure standards are being maintained across the Park.  Regularly visiting new guest to ensure customer satisfaction.

  The successful candidate will have:

• A professional and outgoing personality with a proactive approach.
• Excellent communication skills dealing with guests and owners along with building close working relationships with relevant Head Office departments such as accounts, HR, sales processing.
• Flexibility on working hours – The role supports the Park who work 7 days a week so the ability to work weekends is essential.
• Ability to work under pressure with good decision making skills.
• Excellent IT skills including knowledge of Microsoft Excel, Word and email.
• Ability to maintain high levels of confidentiality at all times. 

In return we offer a Competitive Salary, performance related bonus package, on park accommodation and the opportunity to progress. 
 
Benefits

• 20% friends and family discount on holidays booked with Park Holidays, this is subject to availability at time of booking.
• All staff have a discount of 50% on food purchased from the complex, this does not include specials or any drinks & is subject to conditions.
• Great staff referral scheme
• 28 days holiday leave per annum
• Progression Programme within the Company – Learning & development opportunities available with the potential to join the Company’s Skills Academy or Apprenticeship Development Programme.  
• Double Glazed Centrally heated on-site accommodation available with the position.  

The Company

 With 30 caravan holiday parks across the southern UK coastline from Devon in the West to Suffolk in the East, we are the largest provider of caravan holiday parks in the South of England. We offer great value family UK caravan holidays and short breaks, with a selection of touring and camping holidays too, along with a wide range of static caravan holiday homes and luxury lodges for sale. 

Park holidays UK are a rapidly growing company and the largest caravan operator in the south of England. The business has a proven history of developing and promoting talented managers and an unprecedented investment programme across the group