Complex Manager - Felixstowe job with Park Holidays

Recruiter: Park Holidays
Location: Felixstowe, Suffolk
Salary: £24,000 - £26,000 (dependant on experience)
Posted: 04 Oct 2018
Closes: 01 Nov 2018
Sector: Commercial Leisure, Attractions & Entertainment jobs, Centre Manager, Hotel jobs, Hotel Management, Restaurant, Catering & Hospitality jobs, Restaurant & Catering Management
Job Type: Full Time

Complex Manager - Felixstowe Beach Holiday Park, Felixstowe

KEY RESPONSIBILITIES

CUSTOMER SERVICE

To greet & communicate with customers in a professional and courteous manner.
To promote the company and the Park at all times with a positive approach.
Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
To ensure that you meet the company Customer Service standards and aim to exceed all customer expectations.
To wear full, clean, pressed company uniform, including name badge at all times.

HEALTH & SAFETY

The Company operates a Food Safety Policy together with a Health & Safety Policy.
These are legal requirements to ensure the Health, Safety and Welfare of all employees, customers, guests and visitors whilst on company premises.
To ensure that you complete the company Health & Safety induction and follow guidelines set.
To work in a safe manner, with due diligence towards yourself, colleagues, customers and general public at all times.
You must report accidents, incidents and hazards regarding Health & Safety to your Manager immediately.
To ensure that fire regulations are adhered to at all times and assist with evacuation procedures, if and when required.

ADMINISTRATION

It is your responsibility that your timesheet is completed, signed and submitted to your line manager by the end of your shift Sunday, to ensure payment of wages at the end of the month.
To ensure that Holiday requests are passed to your line manager for approval, within the required timescale as outlined in the Company Procedure.
You must adhere to the Park Holidays UK Ltd stock control and cash handling procedures, as instructed by your line manager or duty manager, if applicable.

ROLE SPECIFIC

To attend any relevant training courses as recommended by the General Manager or the Company Control the work of all venues to meet sales targets and operate within budgeted costs and spend
Control beverage stocks, money and all other company equipment within area of responsibility, ensuring optimum profitability to the business
Co-ordinate the ordering of stocks from approved suppliers, achieving maximum stock rotations
Organise period stocktaking of all Company assets within the areas of responsibility, interpret results and take appropriate action
Encourage sale by the marketing and display of products to their best advantage
To manage cellar to ensure optimum quality of product, cleanliness and safe storage, with the minimum of wastage
Maximise gross percentage through application of appropriate sales mix
To ensure all team members have comprehensive product knowledge
To plan merchandising initiatives
To ensure arcades, bars and bar areas are dressed to enhance the ambience of the Park
To ensure all Company purchasing manuals are adhered to
To maximise bar/ food sales opportunities
To manage a budget for all resources within area of responsibility and to monitor and maintain effective control
To oversee the management of the leisure area (Including swimming pools) to ensure that the company health and safety policy is in place and implemented.
To act as duty manager for the park in the absence of the General Manager.
To support your teams development to identify key players who can become the future managers of company complex’s
To liaise with suppliers and contractors to ensure a continuous service and work within the companies health and safety policy and guidelines
To act as safe key holder and be responsible for the cash on park/ or complex and follow the company cash handling policy.
To ensure that a licensing regulations are adhered to in accordance with the stipulations relevant to the premises license.
Where door staff are employed, to ensure compliance SIA guidelines and that a register of door staff is kept on a daily basis.
To ensure that all team members in the retail area have maintained and current training records and personnel files.
To develop and maintain strong relationships with the local authorities.
To ensure all areas under their control are fire risk assessed, records maintained and team trained.
To meet and exceed annual operating targets.

TEAMWORK

To communicate with other members of the Park Holidays team, both internally and externally in a professional and courteous manner.
To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.
Any Park Holidays UK staff member may be asked on occasion to perform additional or unrelated duties, after appropriate training has been given, if required