Receptionist

We are currently recruiting for a Hotel Receptionist to join our Team at Old Thorns

The ideal candidate will offer a high standard of customer services, an individual who is passionate about exceeding our customer's needs and who can work well in a small team, be smart and well presented, with an attentive manner.

Receptionist Main Responsibilities:

• To have a good knowledge and understanding of all hotel facilities and outlets.
• To maintain a high level of guest satisfaction.
• To ensure smooth check in and out of guests.
• Ensure the telephone is answered politely and any calls forwarded to the correct department.
• To ensure all reservations for accommodation and restaurants are dealt with in a professional manner.
• Maintain a thorough working knowledge of the Front of House system.  (training will be given)
• Prepare guest accounts accurately prior to departure.
• Responsible for the reception float and daily banking.

Knowledge, Skills & Experience Required:

• Smart personal presentation and polite and friendly manner
• Great interpersonal skills with excellent standards of spoken English
• Able to work early and late shifts and some weekends
• Good numeracy and literacy skills
• Be able to cope under pressure
• To be polite, well dressed, clean and efficient at all times.

We offer a fantastic salary and benefits* package!

• Leisure Club Membership
• A Competitive Salary
• Training & Development Opportunities
• Company Pension Scheme
• Company Uniform
• Free on-site parking
• Company discounts for you and your family

Working at Old Thorns a luxury four star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers luxury accommodation, conference & function facilities, health club, beauty spa, restaurants & bars and a championship golf course.

Experience is not essential as training will be provided. For our full time role you must be able to work any 5 out of 7 days between Monday and Sunday and shifts between the hours of 7:00am and 11:00pm.

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.