Reservations and Revenue Team member - Weybridge, Surrey

Weybridge, Surrey
Competitive
21 Jul 2022
18 Aug 2022
Full Time, Part Time

Reservations and Revenue Team member - Weybridge, Surrey

We are also seeking a Reservations and Revenue Team member

Main Purpose of Our team member is responsible for handling a range of booking enquiries over the telephone and email, doing this in a prompt, friendly and professional manner. You will demonstrate the highest attention to detail when performing reservations tasks and recognize Sales leads and potential business.

You will also:

  • Ensure that all telephone and email enquiries are dealt with in a friendly and professional manner
  • Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions
  • Be up to date with all short and long term promotions available at the hotel
  • Be fully familiar with the hotel facilities and services and to promote these whenever possible
  • Prioritize any correspondence from the day before and from external guests and clients to ensure efficient customer service
  • Be fully conversant with all systems and computer procedures which are reservations related
  • Generate and deliver daily reports to ensure a timely and accurate communication of the revenue figures
  • Manage group reservations and ensure group information and rooms inventory are accurate and balanced at all times

Our benefits package includes:

  • Competitive salary
  • Meals on duty
  • Pension Scheme
  • Employee Recognition Awards
  • Free car parking
  • Uniform (where applicable)
  • Friends and family rates
  • Great working environment

 

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