Reservations and Revenue Team member - Weybridge, Surrey

Reservations and Revenue Team member - Weybridge, Surrey

We are also seeking a Reservations and Revenue Team member

Main Purpose of Our team member is responsible for handling a range of booking enquiries over the telephone and email, doing this in a prompt, friendly and professional manner. You will demonstrate the highest attention to detail when performing reservations tasks and recognize Sales leads and potential business.

You will also:

• Ensure that all telephone and email enquiries are dealt with in a friendly and professional manner
• Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions
• Be up to date with all short and long term promotions available at the hotel
• Be fully familiar with the hotel facilities and services and to promote these whenever possible
• Prioritize any correspondence from the day before and from external guests and clients to ensure efficient customer service
• Be fully conversant with all systems and computer procedures which are reservations related
• Generate and deliver daily reports to ensure a timely and accurate communication of the revenue figures
• Manage group reservations and ensure group information and rooms inventory are accurate and balanced at all times

Our benefits package includes:

• Competitive salary
• Meals on duty
• Pension Scheme
• Employee Recognition Awards
• Free car parking
• Uniform (where applicable)
• Friends and family rates
• Great working environment