Guest Relations Agent

NYX London Holborn – is the first luxury lifestyle hotel in the UK. At NYX London Holborn, London’s electrifying spirit will not stop at the front door, but will flow throughout and inspire everything you experience, from the laidback, luxurious style to the food, drinks and one-off exclusive events.

The hotel is located on Southampton Row between the busy City and London's West End. The hotel is just a ten-minute walk away from top attractions like the British Museum and fifteen minutes walk from the vibrant Covent Gardens and Soho areas - perfect for any guest wanting to explore the City.

CITY LOVER IN FRONT OFFICE – GUEST RELATIONS AGENT

As a Guest Relations Agent, you’ll be the face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel. 

The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, a high standard of personal presentation and be willing to learn and show that they care. We are looking for someone with a vibrant, confident, professional and welcoming personality who can communicate well with others, take a pro-active approach to daily tasks, and is able to pay close attention to detail. Most of all, we need someone who will commit to providing outstanding hospitality to our guests. And to ultimately have fun and really enjoy a unique role at NYX London Holborn.

Experience of working in a lifestyle hotel is desirable but full training is provided.

Your experiences:

• Great communication skills so you can chat to our guests and of course the team
• The ability to recognise what our customers want and need and be able to provide it
• Good people skills – to work well in a team - we want work to be fun for all of our team
• As much as you are individually amazing you're also a team player - we want work to be fun for all of our team and you ensure that
• "Pressures for tyres" - you can adapt to all situation types, keeping calm and collected 
• Awareness of how to deal with customer complaints and how to ensure these are resolved so everyone has a wonderful stay here at NYX London Holborn
• You will know the City to a tee – you will be able to recommend activities for all guest types from Opera Shows to the best nightclubs
• Hospitality is your passion – you will love to meet and greet different people

What to expect:

• The opportunity to work for a well-respected brand where people development is at the heart of our culture.
• Leo Points – we reward your performance with points, and what do points make….PRIZES. Whether its love to shop vouchers or that well deserved day off, you choose!
• Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
• Employee of the month earning you a little bonus and fame for that entire month.
• An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future.
• Earn yourself thousands by referring a friend to work with us.
• Meals on duty.
• Respected and open-minded company philosophy.
• We have many locations in the UK and Ireland which means if you want to develop or just fancy a change of scenery, we can help you to move.
• Company Pension Scheme, Life assurance & Wellbeing support.
• We help and support our local communities with lots of Charity Events throughout the year