Client Services Administrator

England, London, Docklands
Up to £21216 per annum + gym & healthcare
23 Oct 2018
01 Nov 2018
20886BR
Nuffield Health
Full Time
We're looking for a Client Services Administrator with a passion for helping people.

At Nuffield Health, we're changing the way the nation sees health by bringing fitness and healthcare together. It means our Corporate Fitness & Wellbeing Centres are much more than just gyms - they're part of our holistic, integrated and complete health care service. It also means there could be exciting career developments ahead.

About this role

This role is about delivering exceptional customer service and being the first team that members interact with when they come into the Fitness Centres.

Responsibilities: Provide exceptional customer service
Be confident and competent in member interaction at the front desk and promote excellent rapport with members and within the Client Services team
Assist the management team in the day-to-day safe and effective operation of the facilities, including a full understanding of health and safety codes of practice
Ensure all eligible members and visitors complete appropriate documentation and comply with the rules and regulations of the facilities
To input data into the membership system ensuring that all details are kept accurate, confidential and up to date
Assist the Senior Client Services Administrator with membership payment and reconcile against the membership system, tracking all non-payees with effective follow-ups
Ability to manage all e-mails, queries, bookings and appointments, and ensure all bookings are completed effectively and confirmations sent to members
To assist in the management of the Physiotherapy Clinic's diary and manage all client bookings and details
Ensure the cleanliness and professional appearance of the front desk at all times, with membership documents correctly filed in accordance with our data protection procedures
To be well presented and professional in appearance at all times.
Skills Required
Excellent communication and customer service skills
Strong and energetic personality
High personal expectations and standards
Ability to work well within a team
Excellent core IT skills
Knowledge of data entry, record keeping and cash handling
Proactive organisational skills and the ability to multitask
Excellent attention to detail
Experience of working in a corporate environment
Ability to work in a pressurised environment
Flexible and 'can do' attitude Why Nuffield Health?

At Nuffield Health, we help people live life to the full - not only our clients, but our employees too. With our support, training, generous benefits package and respect for balance, you too can make the most of everything in life.

This is an exciting time for us and it could be for you too. Our vision is to transform healthcare in the UK by bringing together assessment, treatment and prevention services to provide integrated care ­- health as it should be.

As the UK's leading healthcare social enterprise, every penny we make is reinvested in our resources. It means that together, we can all do the right thing for our patients, clients and employees.

Key employee benefits:
Continuing professional and career development
Flexible pension options
Generous holiday and leave arrangement
Life assurance and healthcare schemes
Free membership for you, and heavily subsidised membership for family, at our Nuffield Health Fitness & Wellbeing Centres
Cycle to work scheme
Childcare vouchers
Employee assistance programme for professional advice and counselling - legal, financial, etc.
Health assessments (after a qualifying period)Nuffield Health is committed to equal opportunities in the recruitment, training, and development of our employees. We have a duty to apply to the Disclosure and Barring Service (DBS) for disclosure on successful candidates.

We may change the closing date if we receive a high number of responses for this role.