Duty Manager - London

Duty Manager - Paddington, London

NEW HOTEL OPENING

The Pilgrm is a new 73-bedroom hotel opening in Paddington’s Norfolk Square. At The Pilgrm, we are reinterpreting the traditional hotel and removing any perceived barriers between us and our guests. Our purpose seeks to address the shift in needs of the modern-day traveller,. Inspired by old world design and the glory of British craftsmanship, The Pilgrm brings a sense of provenance to today's modern traveller. We believe in bringing people together and that genuine hospitality is seamless, generous and graceful. At our core, we’re individuals simply driven by making something that was once beautiful, beautiful again.

Duty Manager

The brand experience.

The lifeblood of a hospitality brand is how its unique experience comes to life. Its operational expertise is what guests will return for, time after time. However, the most vital ingredient and what sets it apart from the crowd is in its people and its unique culture.

This is a role that invites creative thinking and execution because The Pilgrm’s own culture is much more than traditional ‘hotel culture’. Our belief is that hospitality is a way of life, and while it is constantly evolving, traditional principles will always remain the same. 

The Pilgrm team are searching for a Duty Manager who has the ability to always do what is right by our guests. 

Responsibilities include:

• Support the Operations Manager in ensuring all team members are aware of policies, procedures and brand standards in relation to guest satisfaction
• Give the best possible service to guests, ensuring all guests receive a personalised service reflecting their tastes
• Ensure a good level of local knowledge if the hotel and surrounding area
• Conduct show rounds and promote the company, the hotel and its services
• Ensure that a thorough handover is completed at the end of each shift
• Check all floors and fire exits and public areas at least twice per shift

Employee Benefits

Here are a list of all the benefits across the group:

• Complimentary stay within one of the hotels
• £40 employee rate
• Friends & family discount
• Discount at partners
• Discount at local eateries
• Facebook competitions
• Annual appreciation party & social events
• Supplemented gym membership
• Food supplement
• Discounted yoga
• Free eye test
• NVQ training
• Cross training opportunities
• English classes
• Personal development plan
• £200 referral bonus scheme
• Departmental incentives
• Uniform
• Employment engagement survey
• Annual review