Host - London

Host - Paddington, London

NEW HOTEL OPENING

The Pilgrm is a new 73-bedroom hotel opening in Paddington’s Norfolk Square. At The Pilgrm, we are reinterpreting the traditional hotel and removing any perceived barriers between us and our guests. Our purpose seeks to address the shift in needs of the modern-day traveller,. Inspired by old world design and the glory of British craftsmanship, The Pilgrm brings a sense of provenance to today's modern traveller. We believe in bringing people together and that genuine hospitality is seamless, generous and graceful. At our core, we’re individuals simply driven by making something that was once beautiful, beautiful again.

Host

Tending to everyone.

A great Host, is a lot like a great friend. There when you need them, always with a sympathetic ear and a great story. Everyone’s ally and ever-present with a glass and a smile.

More than meeting and greeting, this role is a core position at The Pilgrm, and the individual will act as an advocate for the brand. Driven by great conversation and with a keen understanding of what makes a great atmosphere, this individual must have stories and anecdotes. 

The Pilgrm team are searching for a true host. An individual who is up to speed on trends, customer focused and of course possesses a true passion for hospitality. 

Responsibilities include:

• Ensure that the highest level of service is provided to all guests when being dealt with by the Guest Services team to maximise guest satisfaction
• Connect and build rapport with guests at every possible opportunity, offering them a personalised service
• Ensure that all guest comments, including complaints, are delegated to the relevant staff member in an effective and timely manner in order to facilitate good guest relations
• Ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times
• Ensure room sales are maximised by dealing with all enquiries/walk-in guests in accordance with hotel procedures