Team Supervisor (Over 18 due to licensing laws) - Waltham Abbey

We are looking for a team supervisor to join us here at The Crown.

All company training will be provided, previous experience in the hospitality industry preferred. Must be over 18 due to having to work behind the bar.

If the description below sounds like you then we would like to hear from you.

Purpose

To lead the team to consistently deliver the finest hospitable service and quality food and drink to our guests, therefore creating a relaxed and enjoyable experience. Being the Management point of call in the absence of the General Manager, Assistant Manager or Team Leader.

Duties and Responsibilities

People

Oversee the Team Members guest service to ensure that the guest needs are anticipated by whomever they are served by, coaching and guiding where necessary

Train, coach and guide Team Members in all aspects of Front of House service

Motivate and lead Team Members so as to create a good working atmosphere within the team and in the business

Demonstrate a high standard of personal hygiene and appearance as explained in the Staff Handbook and House / Concept uniform policy at all times

Guest

Deliver outstanding guest service at all times throughout all aspects of the guest journey

Serve quality food and drink to our guests as per Company standard in a warm and friendly manner

Ensure the bar, floor and back of house areas are kept clean and tidy by overseeing the cleaning rota ensuring all tasks are completed to the expected standard, assisting the team in the tasks

Anticipate and resolve all guest requests and complaints immediately, and in a professional manner, communicating issues in the agreed way to the General Manager

Complete the Figure of 8 Management walk every shift Sales

Assist the guest in their choice of drink and food range available, offering up-sales, add-on sales and premium products as and when appropriate to maximise sales

Coach and guide the Team Members during service to ensure they are focussed on maximising sales opportunities

Profit

Oversee that all till transactions, including cash/cheque/credit card payments and the teams tips are in accordance with Company and house management policy

Maintain stock control processes, and report any losses to the Management team

Ensure that yourself and all Team Members adhere to licensing laws, food safety policies, health and safety procedures and Company policies

Undertake additional tasks not directly specified above as deemed appropriate for the role undertaken to ensure all our guests expectations are exceeded

All company training will be provided, previous experience in the hospitality industry preferred. Must be over 18 due to having to work behind the bar.