Breakfast Assistant - Macdonald Alveston Manor Hotel - Stratford-upon-Avon, Warwickshire

Breakfast Assistant - Macdonald Alveston Manor Hotel - Stratford-upon-Avon, Warwickshire

About us:

Macdonald Alveston Manor Hotel is one of the finest 4-star hotels in Warwickshire, offering excellent luxury accommodation in one of the most beautiful and historic parts of England.

Set in the heart of Shakespeare Country, close to beautiful Cotswold villages, the historic Alveston Manor Hotel is set on its own grounds, just 5 minutes walk from all the cultural attractions of Stratford-upon-Avon.

Macdonald Alveston Manor Hotel is the ideal base for Shakespeare enthusiasts with nearby Shakespeare Houses and Royal Shakespeare Theatre. Once you've finished exploring, we recommend visiting our Vital Health Club for a relaxing sauna before you dine in the fabulous Manor Restaurant.

About a role:

As a Breakfast Food and Beverage Assistant at Macdonald’s Hotels, you lead the front line in a critical, customer-facing role.

Delivering a memorable breakfast guest experience is important to you. You take pride in making a difference, paying attention to detail, and always seeking to anticipate our guests’ needs.

This role is ideal if you have experience in a similar customer-facing role in hospitality. However, if you have worked in a quality-led customer service role in a different industry and are willing to learn, we will provide you with training and the opportunity to thrive!

Outline Job Description:

• Ensure that all guests are met with a warm and genuine welcome
• Provide friendly, attentive service that is tailored to the specific needs of each customer
• Offer advice and recommendations with confidence, based on your complete and up-to-date knowledge of all menus and the hotel products and services
• Prepare and maintain a safe and clean environment before and during service, with full awareness of the relevant Health & Safety and Food Hygiene procedures
• Always present yourself smartly and professionally: you are an ambassador for the company and play a crucial part in the successful delivery of excellent guest service

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.

Salary: £9.00 per hour

Min 0-6 months of experience

Full-time, Part-time, Permanent, Zero hours contract

Breakfast Shifts from 7.00 am to 12.00 pm.

Benefits:

• Competitive rates of pay at all levels
• Uniform provided
• Parking available on-site
• Free meals when on duty
• Generous discount on regular room rates
• 25% off food, drink, and spa treatments across the group
• 20% discount on golf
• Free use of our leisure, pool and gym facilities at off-peak times
• Auto-enrolment into our pension scheme and life assurance
• Access to the Employee Assistance Programme through Hospitality in Action
• Wagestream app offering a real-time view of accrued pay and access to it

Job Types: Part-time, Zero hours contract

Salary: £9.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Experience:

• Hospitality: 1 year (preferred)
• customer Service: 1 year (preferred)