Guest Services Assistant - Chippenham

Chippenham, Wiltshire
Competitive
07 Aug 2019
04 Sep 2019
Full Time

Guest Services Assistant - Lucknam Park Hotel & Spa, Chippenham

‘The Hideaway’ at Lucknam Park is a newly built children’s play house facility located on the grounds where families can enjoy quality time together.  ‘The Hideaway’ has different play areas and equipment suitable for babies to teenagers to enjoy time with their parents/guardians. 

We are looking for a ‘Guest Services Assistant’ to work 9am to 5.30pm for 2 days/week, working alternative weekends.  Some flexibility will be required for holiday/sickness cover.  The successful applicant will be responsible for supervising the play house, ensuring it is presented to a high standard and welcoming guests and carrying out administration tasks as required.

The responsibilities of the role are:

  • Ensuring the house is presented to a high standard at all times
  • Tidying the room and cleaning/sterilising the equipment as per the guidelines
  • Ensuring all equipment is maintained to the required standard
  • Delivering a high level of guest service
  • Assisting guests with using the equipment
  • Checking guests in and out of the Hideaway
  • Administration tasks as required

Skills and experience required:

  • A keen eye for detail
  • Previous guest service experience
  • Proactive and self-motivated
  • Experience of computer software packages