Duty Manager - Chippenham

Chippenham, Wiltshire
Competitive
16 Feb 2018
16 Mar 2018
Full Time

Duty Manager - Lucknam Park Hotel & Spa, Chippenham

We are looking for a Duty Manager to work at Lucknam Park Hotel and Spa. As Duty Manager you will be responsible for ensuring guest’s needs are met in a timely and professional manner, assist front office as required, provide a comprehensive handover and ensure all details are communicated to relevant departments with regards to issues and requirements.

Experience and skills required for the Duty Manager role:

  • Experience in a hotel front of house role is essential – within a comparable property would be a distinct advantage
  • Experience of dealing with guest issues to ensure they do not escalate
  • Experience and an understanding of hotel computer systems – full training on our system will be given
  • Excellent communication skills – fluent in English, verbal and written – and the ability to communicate clearly with guests and colleagues
  • Organised with a keen eye for detail
  • The passion and drive to deliver a consistently excellent level of guest service, engaging personality
  • Smart appearance
  • Initiative and the ability to remain calm under pressure
  • Passion for hospitality
  • An understanding of Relais & Chateaux, POB and SLH would be an advantage

This is a full time position working 40 hours over 5 days.  Shifts will be allocated on a weekly basis according to business needs and will include early mornings, evenings, weekends and Public/Bank Holidays.

Due to the beautiful location of the property it can be difficult to reach by public transport, please ensure you are able to travel to the property on a daily basis to fulfil the required shifts prior to applying.

THE BENEFITS OF WORKING AT LUCKNAM PARK HOTEL & SPA

  • Free meals whilst on duty
  • Free parking
  • Uniform
  • Discounts on facilities and products including cookery school, equestrian centre, spa treatments and products and dining throughout the property
  • Preferential room rates for you and your family at Lucknam Park and other Relais and Chateaux hotels
  • Complimentary room nights for length of service
  • Long service awards
  • Full training, development and promotional possibilities
  • 28 days holiday increasing with length of service

Lucknam Park is unspoilt, country house living at its very best and one of England's finest 5 star luxury Country House Hotels. We offer fine dining in ‘Restaurant Hywel Jones’ or a more relaxed meal in The Brasserie. We have extensive leisure facilities in our Spa and Equestrian Centre plus 500 acres of stunning parkland. Lucknam Park is a proud member of Relais & Châteaux and has been awarded a Michelin Star, AA 5 Red Stars and Visit Britain Gold Award.

THE APPLICATION PROCESS

We would like to hear from applicants who fulfil the above criteria.  If you would like to be part of our FOH team please apply by forwarding a copy of your current CV.

In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process. If you do not already have the right to live and work in the UK please do not apply as we cannot help with obtaining the relevant visa.