Marco Pierre White Restaurant Supervisor

Be Yourself – Be a Champion for Your Team – Be Leonardo 

Our Story 

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!  

Purpose of Role

As an integral part of the restaurant management team, your duties will involve managing the floor whilst delivering a service that delights our guests.
You will deputise in the Restaurant Manager’s absence and be instrumental in running shifts, supervising the restaurant team and ensuring our brand standards are consistently maintained.
Your role involves a range of duties, including assisting in the responsibility for the day to day operation of the restaurant and supervising the team. A typical day will include running the floor complying with all legal and health and safety requirements, preparing rotas and workforce planning.
You will be instrumental in training, coaching and supporting the team in delivering excellent guest service whilst maximising sales opportunities. You will be an ambassador for the restaurant, working hard to make every guest experience memorable, effectively running your restaurant and ensuring that the brand standards are consistently delivered.

What we would like from you

Passionate about Food & Beverage and delivering great guest experiences, you will be focused on making sure that the guest experience is the best that it can be and consistently support your team in delivering exceptional service experiences. You will consistently promote a hospitable and professional image to your guests and provide full co-operation to any guests requiring assistance with a prompt, caring and helpful attitude.

Who you are

You will have a friendly and caring personality, be able to keep calm under pressure, be confident, organised and maintain a hands-on supervisory management approach. You will demonstrate exceptional attention to detail, a guest first approach and a real passion for great service delivery.
Able to work autonomously or as part of a team, you are motivated, encouraging and inspirational with a passion for supporting, developing and coaching others.

What Good looks like

Every day you will lead and support the restaurant team in providing a first-class service to our guests, ensuring that service and brand standards are consistently maintained. You will conduct daily team briefings, ensuring that your team are briefed and informed and empowered to deliver the levels of service required.
You will support in creating a culture of excellence and development, conducting regular coaching and training utilising all brand training materials. You are confident and professional in service recovery situations, taking ownership during every step of the guest journey.
Taking responsibility for the success of your restaurant you will be instrumental in ensuring that all sales activity is monitored in line with Brand policy, guest feedback is encouraged and acted upon and all brand standards and legal requirements are consistently followed.

Competencies & Behaviours

I am creative because
• I think outside the box and look for ways to delight our guests and solve business problems. I am forward thinking and open to change to suit the needs of the guest and the business.
I am adaptable because
• I am flexible and adapt quickly and positively to new situations, keeping emphasis on a balanced approach. I adapt my leadership style to suit the situation.
I am a positive communicator because
• I communicate clearly and openly both verbally and in writing. I pitch information at the appropriate level. I manage conflict effectively. I participate in meetings and communicate information effectively
I am a confident decision maker because
• I collect and analyse relevant and accurate information about a problem. I make conscious decisions to take actions. I accept responsibility for making things happen. I constantly review in order to improve. I effectively delegate to get things done
I demonstrate Integrity because
• I am open and honest, treating people fairly. I am trustworthy and respect confidences. I adhere to legal obligations
I am an effective Self manager because
• I set and strive to achieve high personal performance standards. I am organised and use a systematic approach. I manage time and resources effectively. I am motivated, self-reliant, have drive and determination to succeed. I meet deadlines and deliver agreed objectives by prioritising and managing tasks through to completion
I am a great Team Leader because
• I motivate and inspire my team to perform and ensure goals are achieved. I support, develop and coach others. I train and develop others to meet business needs. I demonstrate management and facilitation skills

Some of the perks you could enjoy include: 

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of! 
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops 
• Free hot meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration 
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression