Head Concierge

Be Yourself– Be a Champion for Your Team – Be Leonardo  

As Head Concierge you’ll be the backbone of the team as you’ll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising, training and coaching a vibrant team to maximise our guest care strategies. Our Guest Relations team are the first to welcome guests into our hotel; your warm and friendly personality is so important to ensure guests have a great stay with us. 

If you’re our ideal Head Concierge, you will: 

• Be yourself! 
• Be a people person and passionate about providing first-class guest care 
• Build an extensive knowledge of our city to make savvy recommendations on the local area, attractions and restaurants  
• Always look for ways to improve our guests’ stay 
• Have a genuine desire to support others in a fast-paced environment 

Why come join us? 

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team. 

Our Story 

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!  

Some of the perks you could enjoy include: 

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!  
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops  
• Free hot meals whilst on duty 
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us 
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration  
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support 
• Ongoing job-related training programmes with clear paths for progression