Assistant General Manager - Liverpool

Assistant General Manager - Liverpool

Job description

You will report to the General Manager and provide the senior leadership at the Leisure United Football Hubs.

You will be responsible for the organisation and delivery of the services within a football hub including deputising for the General Manager when required at our Liverpool site.

You will ensure smooth and successful delivery of the customer services, sales and administration, presentation of a high-quality leisure facility.

Job Activities

Provide effective leadership and management of Team Members working in reception, catering, leisure and football and cleaning in the absence of the General Manager.

• To deputise for the General Manager in his/her absence.
• Manage a team of staff who will deliver all levels of football & gym programmes across all spectrums of the business.
• To be responsible for the security of the building and equipment and to act as key holder.
• To be responsible for the Health and Safety of all staff and visitors and to be the main first aider while on duty.
• To ensure compliance with all financial procedures as well as being responsible for the reconciliation and banking of income.
• Working to agreed budget`s to control all levels of expenditure.
• Operating the online booking system to maximize the football pitch usage & gym usage in line with the company’s core markets.
• Driving football sales through a directed marketing plan using commercial sense to achieve the forecasted income
• To monitor stock control measures and replenish stock levels through liaison with suppliers.
• Adhere to all procedures and guidelines listed within the Standard Operations Procedures Manual for managing the centre.
• Assist in the development of the business programme, sales and range of services in order to enhance the customer experience and outcomes.
• To assist in the development of the relationship between the club and user groups
• Prioritising targeted activities and user groups in line with the business plan and by working closely with the Football Foundation and Partner Organisations.
• To supervise or undertake equipment set up and take downs according to the programme of activities. (This will involve lifting or moving of medium weight equipment)
• To provide inductions and training to new staff as well as refresher training to existing staff members.
• Ensure that the highest standard of customer service is delivered at all times.
• Effectively deal with customer complaints and queries and aim to reduce or eliminate escalation of complaints.
• To undertake regular checks on all facilities and equipment as well as housekeeping standards and take prompt action where remedial action is required.
• To undertake periodic internal audits of systems to ensure full compliance with the company policies and legislation as well as best practice.
• Liaison with internal contacts and external contractors in accordance with maintenance procedures and planned preventative maintenance (PPM) programmes.