Assistant Venue Manager - Leisure Destination

Assistant Venue Manager - Entertainment Destination up to 45K basic 55K OTE

Battersea

An exciting opportunity for an experienced AGM to work for an exciting and dynamic high footfall leisure destination offering a wide range of entertainment concepts and activities alongside a significant hospitality operation with multiple bars, themed restaurants and kitchens generating a multimillion-pound turnover. As the AGM you will typically work opposite shifts to the GM and as such will be running a complex and fast paced operation, very much front of house, leading and supporting your management team to optimise programming and a smooth customer experience throughout the venue. There is a huge focus on health and safety, operational excellence, managing the cleanliness and security of the building and ensuring that all the significant revenue streams and KPIs are met including NPS and mystery shop results.

• Assist in managing all cost lines within budget and ensure all margin protection processes are implemented effectively.
• Continually seek and promote innovative ways of working and operational systems.
• Ensure communication is a key driver at all levels of the business from the team to stake holders and Head Office Departments
• Lead and investigate guest and employee satisfaction with a view to delivering continuous improvement across all departments.
• Ensure that all activities comply with the requirements of the relevant Standard Operating Procedure (SOP), Company policies and Health and Safety.
• Carry out risk assessments, overseeing and supporting accident prevention to ensure consistency across all areas.
• Manage the day-to-day running across all activities as well as maintenance, customer queries and cash management.
• Responsible for managing both the contract cleaning and security contractors.
• Supporting the F and B Management team as and when required.
• Communicate clearly with across the whole teams with regards to service delivery and operational standards.

This position is ideally suited to candidates who have:

• Extensive senior management experience working in a high footfall and fast paced leisure/late night/visitor attraction/ high volume bar /hospitality or family entertainment centre.
• Will be problem solving, managing complaints and providing solutions to customers and team members.
• Possess a strong knowledge and qualification in health and safety.
• Excellent interpersonal, influencing and IT skills.
• Be willing to work a combination of shifts, predominantly middle and late shifts (11pm weekday /12.30 pm weekend closes) with 3 weekends out of 4.

Interviews are immediately available.