General Manager - London

General Manager - London

As a Bakery General Manager, you will be the brand ambassador for your bakery – engaging and supporting your teams to go above and beyond for our customers both with the service they receive and with the food that they eat, whilst ensuring KPI’s are met and delivered   

What are you expected to do? 

• Train and support your team to make our customers feel welcome, by engaging with them in a positive and genuine way, encourage them to speak passionately and confidentially about our products, making recommendations and suggestions and how to spot opportunities to make a positive impact for our customers 
• Manage the performance of the whole team (FOH & BOH), support their development and training needs and work with the Kitchen Manager to support the BOH operation 
• Lead, demonstrate and be a positive influence on the mood and energy with the rest of the team 
• Deliver on bakeries KPI’s and seek opportunities to go above and beyond 
• Maintain high standards, ensuring the team follows rule and regulations around food safety and health & safety and is updated as required 
• Ensure paperwork and administration around payroll, rotas and operation duties are completed 

Ensure that the bakery is clean, tidy, comfortable and fully stocked 

How do I do this job? 

• Be a Le Pain Quotidien Brand ambassador by demonstrating exceptional customer service and product knowledge 
• Training, supporting and teaching your team to deliver great customer service to every customer 
• Knowledge and an understanding of our food and products, demonstrating passion and pride with your team about the menu 
• Engaging with marketing campaigns and guide and train your teams on these campaigns and bring to life in your bakery 
• Be part of the local community, engaging with local initiatives and events 
• Understand the bakery commercials and KPI’s and how you are going to achieve these and put in improvements plans if needed 
• Live the We Care values – both with your team and with our customers  
• Make sure all policies, procedures and processes are adhered to and regularly train, support your team to keep standards high 

Lead by example in following all HS and FS requirements  

Really important - Who are you? 

• You are genuine and engaging leader with a real passion to support and develop your team to be the best 
• You are commercially savvy, understanding ways to improve and deliver on KPI’s 

You love good food and telling people about it – you are in the right place at LPQ!