Customer Service Consultant - Norwich

Kingswood
Norwich, Norfolk
£13,195 p/a
16 May 2018
05 Jun 2018
Contract

Customer Service Consultant - Norwich, Norfolk

We are looking to recruit an Customer Services Consultant to join our dedicated sales team in Norwich, for a fixed term 44 week contract.

The customer service consultant is responsible for a range of administration and customer service duties including to support the sales department and customers. To enable and assist all sales staff and contribute to the overall best possible guest experience.

You will respond to incoming queries promptly and effectively ensuring that we are delighting our guests at all times. Deliver sales targets via a professional ‘sales through service’ approach. Making outbound telesales calls/emails using a detailed contact list and sales action plan. Proactively develop and maintain a knowledge of competitors, market tends and developments within the education area providing any feedback to support the business.

About you

We are looking for a confident outgoing and friendly person who has great communication skills.  You must have excellent organisational skills, attention to detail and the ability to work under pressure and to deadlines. You will have previous experience in an administration and good working understanding of office IT products including MS Word, Excel and Outlook. 

About Us

We are one of the leading providers of residential trips, we support teachers and group leaders in bringing learning to life. We aim to instil self-confidence and a sense of achievement, through a positive experience which is educational, enjoyable, challenging and rewarding. We have 10 centres across the UK and France, providing unbeatable learning experiences outside the classroom. Each centre is unique and offers slightly different educational opportunities. Our locations range from Areas of Outstanding Natural beauty to Sites of Special Scientific Interest.

Successful candidates are required to undergo an enhanced DBS disclosure at the company’s expense. You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood.