Receptionist - London

Hampstead, London
£10.20 per hour (London Living Wage
04 Dec 2018
21 Dec 2018
Full Time

Receptionist - The Armoury, Hampstead

Location: The Armoury, Hampstead           

Hours: 34 hours per week

Salary: £10.20 per hour (London Living Wage)  

Jubilee Hall Trust is an independent sports trust in central London that operates four fitness, health and sports centres and also delivers community programmes to build healthier communities.

Key Accountabilities

You will be the first point of contact for all individuals coming into the gym. All telephone calls, enquiries, face-to-face contact are made firstly with our Receptionists, making it a role which we view as being very important. You will have a passion for excellent service delivery and desire to work in a stimulating results-driven organization.

Duties required of the role include:

  • Answering incoming calls and enquiries
  • Regular checking and responding to reception emails
  • Supporting Duty Managers in the gym’s operations
  • Administration of payment transactions
  • Collecting and relaying customer feedback
  • Dealing effectively with customer complaints
  • Delivery of the sales process
  • Conducting Inreach and Outreach programmes

Some desirable characteristics for the role include:

  • Excellent customer service
  • Good communication: written and oral
  • Knowledge of computerised management system
  • Good organisation
  • Ability to work under pressure
  • Competent level of MS Word and Excel
  • Knowledge of the Health and Fitness Industry

Jubilee Hall Trust is an equal opportunity employer and we welcome applicants who, though may not possess all qualities from our list of criteria, are able to embody our five values (Passionate, Inclusive, Productive, Enterprising and Supportive) and display the potential to develop into an excellent Receptionist.

We are a London Living Wage Employer, and we believe in developing all of our staff to be the best they can be. We won Small Employer of the Year at the UK Active Training Awards in November 2018.