Cluster Operations Manager

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

 

Our Operations Manager is responsible for all aspects of running an efficient, safe, and profitable site whilst focusing on the company's key objective of giving our students their best year yet! This role is an amazing opportunity for an ambitious individual looking to really make an impact on our student's experience with IQ! 

 

Key Responsibilities 

Coaching, developing and motivating your team to drive performanceA proactive and strategic approach to people planning to ensure the site is appropriately staffed at all timesPromoting resident satisfaction and retention by actively attracting five-star reviews and ensuring any complaints and service issues are dealt with appropriatelyBeing accountable for leasing performance in your clusterConducting monthly financial performance reviews and managing the sites Profit & Loss (P&L) AccountManaging the sites balanced scorecard metrics and always looking for ways to enhance the performance of the siteEnsuring resident welfare and offering support services where appropriateManaging and monitoring compliance in line with health and safety standardsResponsible for scheduling planned maintenance and reporting processesCollaborates with the central support teams to ensure their site gets the required support at all timeBuilds effective relations with external stakeholders such as universities, education providers and the local community Benefits

25 days annual leave (plus bank holidays)Day off on your birthdayDiscretionary bonus schemePension – matched up to 8%Life AssuranceSeason ticket loansCycle to work schemeGym discounts

What makes a great iQer?

 

First and foremost, we're looking for an enthusiastic leader who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up,  leading a team and be a great communicator. You'll have some management experience, but that could be in a hotel, gym or restaurant for example, however, we're much more interested in your people skills, personality and potential.

 

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

 

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.

 

Ready to feel like you've got the best job ever? Apply today!