Cluster Meetings and Events Sales Executive - Central London

Cluster Meetings and Events Sales Executive - Central London

40 hours a week (Monday - Friday) 

 £32,000 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. 

Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as the ILH flagship 4* Deluxe Hotel in 2024. 

Collectively our 7 hotels represent one of Europe’s largest conference centres with the space, facilities and flexibility to accommodate a roundtable discussion for 6 people to a large conference attended by over 700 delegates within our 24 meeting rooms.

We are now recruiting for a Cluster Meeting and Events Sales Executive based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

As Cluster M&E Sales Executive you will provide commercial, administrative and service support to Cluster M&E Sales Manager through responding to all inquires on event space for our 7 ILH hotels and attend to delivery of clients’ request of their event.

• As the first point of contact for M&E enquiries from agents/clients by phone, email responding in a timely manner and is able to convert enquiries into bookings.
• Practices efficient and effective yield management and diary management in line with guidelines and in consultation with Cluster Meetings and Events Sales Manager.
• Actively seeks out client feedback after event to gauge satisfaction and ensure repeat business, where necessary resolves and disputes in a professional manager.
• Maintains a good knowledge of all 7 hotel facilities and offers to cross-sell effectively and enhance the guest experience, keeps up to date on competitor pricing, understands the local market and demand.
• Demonstrates a service attitude that exceeds expectations with the ability to handle any enquiries in an efficient and professional manner.  Ensures known repeat guests, VIP and other priority members receive special attention.
• Understands the importance of yielding and the demand calendar.
• Attends weekly/ monthly department meetings.

What we’d like from you

• Previous experience gained within conference and events sales including event planning and coordination of M&E.
• Has ability to generate revenue opportunities through up-selling and proactive selling.
• Has a genuine interest in providing the best service for our customer.
• Great organisational and time management skills. Able to adapt to different clients’ needs and changing business priorities.
• You will have the ability to effectively problem solve ensuring that any complaints are resolved in a calm and professional manner.
• Has a confident and engaging telephone manner with ability to build rapport quickly.
• Working knowledge of Opera would be beneficial
• You will have a good level of spoken and written English

What you’ll get in return

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 30% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Supported by Hospitality Action
• Wage stream – flexible access to pay.
• Local discounts at Gym, Dry Cleaners, Restaurant outlets