M&E Sales Executive - Heathrow, Hounslow

M&E Sales Executive - Heathrow, Hounslow

About Us

Joining the Hyatt Place London Heathrow Airport is choosing comfort and convenience. Ideally located for business and leisure travellers, the hotel provides the perfect base just a 5-minute drive to London Heathrow terminals and excellent public transport links to central London to enjoy all the City can offer.

Hyatt Place hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveller. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

We are approachable, we are purposeful, we are uncomplicated!

Your personal style and creativity are what makes Hyatt Place unique, and we are looking for a Room Attendant, who embraces challenging the norm and who stands out to try new ideas.

About You

• To support the Sales Corporate Team & Events Team, together with a full understanding of room types, DDR offering and pricing, use of systems including all Hyatt proprietary systems
• To complete RFP solicitations and rate loading under the guidance of the respective Sales Team member in a timely manner
• To support with contracting local accounts and targeting new business opportunities
• Maintaining and managing the conference diary ensuring all bookings are input directly upon receipt and updated when necessary
• To work with the Sales and Events Team as directed by the Director of Sales in carrying out market penetration strategies with existing accounts to drive incremental business
• To complete the Monthly Sales & Marketing report with the guidance of the Director of Sales
• To handle all telephone and written enquiries as to availability for potential groups, meetings or function spaces
• To have a full understanding of all systems and programmes e.g. Opera and any future loyalty/brand schemes
• To display excellent telephone skills at all times
• Ensure the complete administration and execution of all group bookings and planned events
• Establish and maintain strict security procedures within your department, reporting any potential risks to your line manager
• Participate in hotel promotional activities
• Distributing all function sheets, amendments and late additions to the other departments
• Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
• To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
• To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation
• Maintaining a chase system and ensuring all Opera activities are completed on a daily basis
• To conduct pro-active sales activities
• To manage all diary space that should provisional events cancel suitable alternative business is already in place or could easily be found
• To be fully aware of physical product as well as additional sales opportunities in order to maximise the One Stop Shop sales experience and so additional revenues
• To prepare all quotations, proposals and contracts according to the clients’ requirements and the hotel’s standards
• To schedule show round site visits into the Director of Sales diary and assist in site visits/show rounds when required
• To liaise with the Sales department with regards to all new business brought into the diary as well as potential new leads for the Sales/Account Manager to follow up
• To have a sound understanding of the departments financial requirements at all times
• To achieve set Revenue Targets for Business (e.g. conversion ratio) as agreed and set out in the Sales Activity Plan
• Ensuring the Company’s high standards of guest care are upheld at all times
• Maintain collateral stocks and equipment needs of the department
• Any ad hoc project work at the request of the Director of Sales
• Co-ordinate all meetings, training and presentations for the Sales & Marketing team
• Complete administration tasks set as and when required
• Creating Function Sheet
• Arranging weekly meeting with other department to discuss about events taking place

Joining Hyatt Place London Heathrow Airport, you are joining one of the UK Great Places to Work!

M&E Sales Executive - What is in it for you?

Being part of Hyatt Place also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised for over 5 years as a UK Great Place to Work Company for offering great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• F&B Discounts of up to 50% in Hyatt UK Restaurants & Bars
• Refer a friend bonus £500 per colleague introduced
• Workplace pension scheme
• Cycle-2-Work scheme tax-free
• Dry cleaning of business clothes
• Continuous Learning & Development opportunities
• Complimentary meals on duty

The role is subject to right to work check as per UK employment law.