Branch Manager - London

Branch Manager - The Hummingbird Bakery

Becoming a Branch Manager at The Hummingbird Bakery takes not only the ability to lead but also to inspire.

We want every visitor to our branches to leave wanting a second taste of what The Hummingbird Bakery has to offer and this requires the dedication of outstanding individuals with a passion for our products.

Running a busy bakery as Branch Manager will require someone with a head for figures and a heart for service. You will act as an ambassador for The Hummingbird Bakery setting high standards not only at branch-level but also across the company, uniting and spurring on your kitchen, Front of House and delivery teams to create and serve beautiful fresh baked American cakes and desserts.

Aside from being a people-focused manager and having a passion for fresh baking, you’ll have:

• A positive outlook, ready to take on anything, with a personality that is reflected in your work
• Customer service skills to wow, with an ability to make customers smile with delicious desserts
• Exceptional communication skills with excellent spoken and written English
• Bundles of enthusiasm and a desire to give every task your all
• Experience managing a similar bakery business or transferable skills from a similar industry role
• Worked in a team in a similar business
• Completed basic Health and Safety and Food Hygiene certificates (a Level 2 is ideal)
• Excellent planning, organisational, multi-tasking and time-management skills

Main Responsibilities

• To provide exceptional leadership to your team and take primary responsibility to deliver your branch’s financial targets
• To work with figures evaluating the branch’s performance and actioning areas for development
• To take responsibility for the recruitment, training and development of your branch team, encouraging them to achieve their potential
• To provide support, motivation, coaching and mentoring to your team
• To build and maintain effective relationships in the branch and with the Support Office team
• To motivate your team to deliver exceptional customer service and maintain our excellent product standards
• To ensure impeccable standards of cleanliness in the branch and to promote a ‘safety’ culture within your business
• To work efficiently as part of a team in a busy environment
• To lead your team to comply with all Hummingbird Bakery policies and procedures

Salary and rewards:

• Free cake every day!
• A free 8” cake on your birthday
• 50% staff discount 
• A competitive pay rate
• Summer and Christmas parties as well as an annual meal out with your branch team
• Halloween and Valentine’s Day event treats
• Subscription to the Perkbox Scheme
• Access to free private medical insurance scheme from your first day
• Loyalty bonus rewards for being Team Hummingbird
• Bonus rewards for you and your team being financially awesome
• Mystery Shopper bonus for you and your team being secretly awesome
• Annual team building activities
• The chance to receive training with our Product Development team, Training Manager and experienced Managers, along with Manual Handling, Food Safety training and Health and Safety training

Hours:

• Flexible hours – working 5 days out of 7 including weekends, early mornings and evenings
• Full time hours 42 hours per week
• 32 days annual holiday (including Bank Holidays).