Reservations Coordinator - London

Reservations Sales Agent - Piccadilly, London

Offering exceptional hospitality since 1865, Hotel Café Royal is an iconic London landmark, showcasing a magnificent blend of elegant heritage with chic contemporary edge. This 5 star luxury hotel is a member of the ‘Leading Hotels of the World’ featuring 160 exquisite guestrooms, including 49 suites and 6 signature suites, as well a unique selection of bars, restaurants, event spaces, private members club and the Akasha Holistic Wellbeing Centre. Prominently gracing it’s presence on Regent Street at Piccadilly Circus; Hotel Café Royal is perfectly positioned within walking distance of London’s finest shopping, attractions and theatres.

Your role

As a Reservations Coordinator you will provide administrative support to Rooms and the Food and Beverage Reservations Team and you will also help to organise guest requests with relevant departments within the hotel.

You will take and book restaurant reservations by the phone and respond to emails in the absence of the reservations agent (e.g days off & holiday).

Your role will also see you preparing daily arrival checks and updating Opera accordingly, updating all OTA emails and all new reservations that are received while processing payments where applicable.

Your profile

• Flexibility to work shifts including mornings, evenings and weekends
• A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
• A proven background in a similar role, ideally gained within a luxury 5* hotel
• Proven selling skills and attention to detail in product knowledge
• Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world - fluent level of spoken English is essential and another language is advantageous

Benefits

• Competitive salary
• On duty meal
• Weekly dry cleaning allowance
• Fantastic training & development opportunities
• Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’
• Recognition rewards
• Discounted room rates and F&B

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.