Spa Receptionist - London

Spa Receptionist - London

As a Spa Receptionist you will become part of a dedicated team that engages with our guests throughout their patronage with us. Your primary duty will be to provide our guests with unparalleled hospitality, from a seamless arrival and departure experience, to extensive reception services assisting them with their queries and unexpressed wishes; providing advice and guidance on treatments, retail products and wellbeing classes; making bookings and dealing with membership enquiries; and of course supporting the Spa Therapists in providing a truly luxurious wellbeing experience.

You will also provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind whilst they visit our energetic and vibrant city. You will also ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.

This is a full time position, 40 hours per week.

Your profile

• A natural flair and elegance for service and a passion for providing a luxurious level service that is with calm confidence and personality
• Experience in a similar position is essential, with a background in a luxury spa environment - 5* hotel is preferred
• Exceptional communication skills is essential, including a fluent level of English
• Naturally, your grooming and personal presentation will be immaculate
• A flexible approach to working hours with the ability to work early mornings, evenings and weekends
• Professional qualifications in holistic therapies, massage and/or beauty are not essential for this role; however, a solid understanding of these treatments and fitness trends is desirable

Your Benefits

• Competitive salary
• On duty meal
• Uniform provided and laundered
• Fantastic training & development opportunities
• Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’
• Recognition rewards, employee referral scheme, colleague football team
• Discounted room rates and F&B, as well as other lifestyle discounts

Ready to join the team?

Please apply through Caterer by following the 'Apply Now' link below. Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.