Reservations and Events Assistant - Freshford

Bath, Somerset
Up to £25450.00 per annum
15 Apr 2024
13 May 2024
Full Time
Reservations and Events Assistant - Freshford

Be our Reservations and Events Assistant but most importantly be you!

At our hotel we want our people to be themselves and that means you. Join our team and here is what you'll get for being yourself:

Free parking for team members
Flexible working hours - Tell us what suits you during your interview
You'll be fed by our chefs when you're on duty
Progression and training opportunities throughout Kaleidoscope Collection
Cash savings benefits to make your monthly pay go further plus wellbeing support for you and your family
Discount on eating, drinking and sleeping at all of our properties
Discounts on local gyms and hospitality (and tattoos!)
500 refer a friend scheme
Work in a stimulating environment as part of a diverse community of people
Be part of a team who live and breathe our purpose
And there's more where these came from...

At Homewood we approach the serious matter of hospitality with a huge amount of imagination and a delicate touch of mischief. You will be part of our zesty team who are passionate about our 31 bedroom hotel with incredible spa and dining space.
We love to create unexpected little moments of delight with talking points as you journey through our hotel. A collection of glamorous chandeliers or random sculptures around the gardens, a giant teddy bear for instance! We all know that really our team is the cherry on the cake and that's why we are waiting for you...
What's it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you're new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you'est you, you can be; it makes working in this hotel that little bit more exciting.

We stand behind being big hearted, respecting each other, our guests and the wider community. On top of that, we are ALWAYS serious about giving our guests a bloody good time!

Get a better look at our team culture here:

As Reservations and Events Assistant what you'll be doing

  • In this full time, five days per week position you will be working a combination of weekdays and weekends so our teams know they will be well supported when you are on shift
  • This position will see you working a combination of reservations with room, restaurant and spa bookings as well as supporting the events team with their private and corporate event bookings
  • You will be based across our hotels working on a rota basis with shifts from Monday to Sunday. There will be the opportunity for hybrid working following the successful completion of a probationary period
  • You will be one of our 'go to' people when it comes to enquires for future bookings, sharing your knowledge on rooms, dining and spa bookings plus all of the event opportunities at our fantastic hotels
  • Show confidence in your administration and communication skills as you regularly make contact with guests and colleagues by phone, email and in person
  • Ensure you are prepared to provide the very best of guest service with faultless hotel knowledge and a keen sense of organisation
  • Take guidance from our General Managers and Senior Team on how we can maximise revenue through upselling, upgrading and sharing our latest offers

What happens next with your Reservations and Events Assistant application?

Attract our attention with your application and we'll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department - Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!