Operations Manager - Hoburne Cotswold

Operations Manager - Hoburne Cotswold

Tucked away in Gloucestershire, Hoburne Cotswold holiday park is now recruiting for a Operations Manager to join their friendly team.

At Hoburne Cotswold we pride ourselves on achieving the highest standards at our holiday park, so our focus is on delivering a great experience to our guests whilst they are here. We would love you to join our team if you have the skills and attributes we are looking for as an Operations Manager.The role of the Operations Manager is to ensure the Park facilities are operating, maintained and presented to the highest possible standards while continually striving to improve standards and processes to strengthen customer relationships ensuring the successful growth of the Park.

The successful candidate must be flexible, enthusiastic, take pride in their work and able to work on their own initiative as well as part of the team and have a willingness to turn their hand to other tasks when required.

Main responsibilities will include:

• Coordinating and preparing the Parks operational revenue and capital expenditure budget
• Implementing approved budgets and controlling them accordingly to ensure achievement of profitability target through lines of direct reports.
• Managing Park operations to the highest standards through the promotion of a consistently high quality of customer service. Implementing a continual property and grounds maintenance program, also to identify potential opportunities for Park development.
• Promoting the highest level of administrative standards and full audit compliance of Health & Safety for the full park operation
• Knowledge of the Holiday Home Sales process and carry out new customer welcome meetings when required
• Assist with customer feedback and complaints, ability to oversee bookings and update information. Daily standard checks around all areas to identify and eradicate potential guest frustrations
• Creating a people plan to adequately resource the park to effectively service client needs and expectations and to further develop and enhance Park operations.

Requirements:

• Committed to exemplary customer service and standards driven
• Be self-motivated with a strong desire to drive continuous development and improvements
• Be a great communicator with both to external and internal customers
• Have a flexible attitude to working hours because this role will include weekends, bank holidays, evenings, etc.
• Experience in the hospitality/leisure industry is preferable coupled with previous experience of multi department management

The successful Operations Manager will benefit from:

• Competitive Pay
• Hoburne Team Card which includes 25% off Food and Drink
• Discounts on holidays
• Access to our leisure facilities on all our parks
• 30 working days holiday (pro-rata)

If you think you have the experience, skills and attributes we are looking for, please e-mail your C.V. and covering letter to General Manager Nick Smith by clicking the apply button below.

Hoburne Cotswold is also part of Hoburne Group which consists for 3 golf courses and 8 Holiday Parks in the south of England. For more details, visit our website. 

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.