Conference and Events Operations Supervisor

Hilton Hotels
London, Greater London
Competitive
03 Dec 2023
10 Dec 2023
HOT09JLA
Full Time
Conference and Events Operations Supervisor

Hourly rate up to £13/hour

The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London. 

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

 

A WORLD OF REWARDS

Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member’s areas  

A Conference and Events Operations Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.


What will I be doing?

As a Conference and Events Operations Supervisor, you are responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Conference and Banqueting operations Communicate and delegate in line with daily function sheets Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service Welcome guests in a polite and friendly manner Follow cash handling procedures Manage guest queries in a timely and efficient manner Ensure cleanliness of work areas Plan, organise and control the daily operations Ensure compliance of brand standards Represent needs of the team Assist Food and Beverage with achieving financial targets Assist Conference and Banquet Manager with training and developing the team Assist with annual and mid-year appraisals with team members under your responsibility Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships  

What are we looking for?

A Conference and Events Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Conference and Banquet experience Committed to delivering high levels of customer service Positive attitude Good communication skills Flexibility to respond to a range of different work situations Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in the hotel industry Experience in supervising and/or delegation Willingness to develop team members and self WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company