Food and Beverage Team Leader

Hilton Hotels
London, Greater London
Competitive
03 Dec 2023
10 Dec 2023
HOT09OSA
Full Time
Food and Beverage Team Leader

Hourly rate: £13.00/hour plus service charge

The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London. 

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

A WORLD OF REWARDS

·         Free and healthy meals when on duty

·         Grow your Career

·         Personal Development programmes designed to support you at every step of your career

·         A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

·         Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·         Team Member Referral Program

·         High street discounts: with Perks at Work

·         Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

·         Modern and inclusive Team Member’s areas

A Food and Beverage Team Leader is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.



What will I be doing?

As a Food and Beverage Team Leader, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Team Leader will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

·         Supervise Food and Beverage Outlet operations

·         Communicate and delegate tasks to the team

·         Ensure compliance of brand standards

·         Manage guest queries in a timely and efficient manner

·         Represent needs of the team

·         Assist Food and Beverage management with achieving financial targets

·         Assist Food and Beverage management with training and development of team members

·         Assist with annual and mid-year appraisals with team members under your responsibility

·         Comply with hotel security, fire regulations and all health and safety legislation

·         Be environmentally aware

·         Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Beverage Team Leader serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous Food and Beverage experience
  • Committed to delivering high levels of customer service
  • Positive attitude
  • Good communication skills
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in hotel industry
  • Previous experience in supervising and/or delegation
  • Willingness to develop team members and self
  • WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

    Hospitality Integrity Leadership Teamwork Ownership Now

    Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company